Space issue between bullet and text in responsive help output

[pallavs75868307]

I created a multilevel style for the bullet. It shows correctly in RH 2019; however, in the output, the space between text and bullet reduces to zero. What is surprising, out of 6 members, 1 person gets the output correctly. The other 5 have spacing issues. Is this a setting on browser?

[Jeff_Coatsworth]

What version of RH are you running? Classic or New UI (RH2019)? Are you all patched up? Check Help > Updates to check. Also check what browsers are being used and if using a different layout makes any difference.

[pallavs75868307]

I am using RH 2019 classic. 14.0.9.004. My colleague is using the same layout and CSS and she is getting the output correctly. It's happening with the other 5 of us. We have taken her layout and CSS and replaced it in our project; however, it does not work. What is interesting is that when we share the same project file with her, it's rendering correctly. We have used IE, Chrome, and Firefox.

[Amebr]

Are you both using update 14.0.9.004? Or does your colleague have a different patch version installed? I'd recommend every author is on the same patch version. Also, the latest is update 14 (yours is update 9) and a lot of problems have been fixed in the intervening patches.

You can also have a look at the issues fixed in each release hee:https://helpx.adobe.com/robohelp/kb/fixed-issues.html

[pallavs75868307 · Accepted solution]

We both were on the same version. However, I updated it to 14 as per your suggestion and now it's fixed. Thanks much for your help.

[pallavs75868307]

Just a quick question though. Why do I not see Frameless Output option for me?

[Amebr]

Frameless is only part of New UI not Classic.

[pallavs75868307]

Thanks for the info. I have Robohelp 2019 as well and I could not find this option there as well.

[Peter Grainge]

It is only in 2019 New UI. Classic does not support Frameless regardless of version.

If you upgrade a project to 2019 New UI you may not see Frameless to start with. You would simply add a new preset and the option will be there.