Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Special characters no longer outputted in PDF output and PDF templates still have whitespace problem

Contributor ,
Oct 14, 2024 Oct 14, 2024

RH 2022.5

 

Starting to doubt our upgrade to RH 2022.5 as the number of bugs seem to be larger than expected.

Just a quick check before I make yet another batch of bug reports, but I've encountered the following 2 issues:

 

Table continuation marker

Table continuation markers no longer seem to accept 'special' characters such as é or à.

In 2022.3.93, the following message was successfully rendered:

WoutJacobs_0-1728893131064.png

In 2022.5 no longer:

WoutJacobs_1-1728893298193.png

Whitespace problem

In 2022.5, empty <p> tags are no longer outputted in frontCover page layout.

svvsb.PNG

 

svvsb2.PNG

Hilariously, pre-existing PDF templates do not have this bug. As soon as you change a letter in the title, though, it seems to be recognised as belonging to 2022.5 and this bug appears.

 

TOPICS
New UI , Output presets
717
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 14, 2024 Oct 14, 2024

Can't help you on this. You know the link!

 

I suggest for this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 14, 2024 Oct 14, 2024

In a new project I added two symbols and some blank lines. They output fine to PDF.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Oct 17, 2024 Oct 17, 2024

I tested with a new project, the symbol problem definitely seems to persist.

 

Control group - no special symbols

WoutJacobs_0-1729173379113.png

Test with special characters

WoutJacobs_1-1729173406517.png

 

WoutJacobs_2-1729173422772.png

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 17, 2024 Oct 17, 2024

Fire off that bug report @WoutJacobs 😊

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Oct 15, 2024 Oct 15, 2024

I recognize this whitespace problem in PDF cover pages. I am using 2022.4.179. When setting up new projects and importing well working PDF templates, they had exactly that issue. I tried getting it to work by including <br /> into the empty <p> tags, which did the trick sometimes, but not always. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 15, 2024 Oct 15, 2024

@Karin Albrecht Fixed in Update 5. I don't know why @WoutJacobs is still seeing the issue.

 

https://helpx.adobe.com/robohelp/kb/fixed-issues.html 

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Oct 15, 2024 Oct 15, 2024

Thank you, Peter. However, according to the release notes, this is only fixed for HTML5 output in update 5, not for PDF. Gonna test update 5 in the upcoming weeks. For the time beeing, I found the fix you provided for this issue: Gelöst: Line breaks automatically being deleted in RH2022.... - Adobe Community - 14624772

Thanks again 🙂

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 15, 2024 Oct 15, 2024

@Karin Albrecht I'm not seeing the blank line issue now in the PDF output. 

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Oct 15, 2024 Oct 15, 2024

Good to know, thanks for the confirmation, Peter.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 17, 2024 Oct 17, 2024

Is it a small project that you can share?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Oct 17, 2024 Oct 17, 2024

I tested it by creating a new project, not our company project. Is it not reproducable with a new project?

In the same vein, the front cover issue seems to be reproducable as well:

 

WoutJacobs_0-1729174224957.png

 

<body>
<div data-region="header"></div>
<div data-region="content">
<p>Sentence1</p>
<p></p>
<p><span style="font-weight:bold;font-size:50px">Title</span></p>
<p><br />

</p>
<p>Sentence2</p>
</div>
<div data-region="footer">
<p style="text-align: center;">Page <span data-field="page-number">1</span></p>
</div>
</body>

 

WoutJacobs_1-1729174255999.png

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 17, 2024 Oct 17, 2024

If you email me via my site, I will send a project where blank lines are working. Maybe you can then find the difference. 

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Oct 17, 2024 Oct 17, 2024
LATEST

Unfortunately IT will tear me a new one if I were to attempt to download mailed files, but I can upload the test project to a public repo in Github when I have time.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation
Download Adobe RoboHelp