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Special characters no longer outputted in PDF output and PDF templates still have whitespace problem

Contributor ,
Oct 14, 2024 Oct 14, 2024

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RH 2022.5

 

Starting to doubt our upgrade to RH 2022.5 as the number of bugs seem to be larger than expected.

Just a quick check before I make yet another batch of bug reports, but I've encountered the following 2 issues:

 

Table continuation marker

Table continuation markers no longer seem to accept 'special' characters such as é or à.

In 2022.3.93, the following message was successfully rendered:

WoutJacobs_0-1728893131064.png

In 2022.5 no longer:

WoutJacobs_1-1728893298193.png

Whitespace problem

In 2022.5, empty <p> tags are no longer outputted in frontCover page layout.

svvsb.PNG

 

svvsb2.PNG

Hilariously, pre-existing PDF templates do not have this bug. As soon as you change a letter in the title, though, it seems to be recognised as belonging to 2022.5 and this bug appears.

 

TOPICS
New UI , Output presets

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Community Expert ,
Oct 14, 2024 Oct 14, 2024

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Can't help you on this. You know the link!

 

I suggest for this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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Community Expert ,
Oct 14, 2024 Oct 14, 2024

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In a new project I added two symbols and some blank lines. They output fine to PDF.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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Contributor ,
Oct 17, 2024 Oct 17, 2024

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I tested with a new project, the symbol problem definitely seems to persist.

 

Control group - no special symbols

WoutJacobs_0-1729173379113.png

Test with special characters

WoutJacobs_1-1729173406517.png

 

WoutJacobs_2-1729173422772.png

 

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Community Expert ,
Oct 17, 2024 Oct 17, 2024

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Fire off that bug report @WoutJacobs 😊

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Enthusiast ,
Oct 15, 2024 Oct 15, 2024

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I recognize this whitespace problem in PDF cover pages. I am using 2022.4.179. When setting up new projects and importing well working PDF templates, they had exactly that issue. I tried getting it to work by including <br /> into the empty <p> tags, which did the trick sometimes, but not always. 

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Community Expert ,
Oct 15, 2024 Oct 15, 2024

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@Karin Albrecht Fixed in Update 5. I don't know why @WoutJacobs is still seeing the issue.

 

https://helpx.adobe.com/robohelp/kb/fixed-issues.html 

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Enthusiast ,
Oct 15, 2024 Oct 15, 2024

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Thank you, Peter. However, according to the release notes, this is only fixed for HTML5 output in update 5, not for PDF. Gonna test update 5 in the upcoming weeks. For the time beeing, I found the fix you provided for this issue: Gelöst: Line breaks automatically being deleted in RH2022.... - Adobe Community - 14624772

Thanks again 🙂

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Community Expert ,
Oct 15, 2024 Oct 15, 2024

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@Karin Albrecht I'm not seeing the blank line issue now in the PDF output. 

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Enthusiast ,
Oct 15, 2024 Oct 15, 2024

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Good to know, thanks for the confirmation, Peter.

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Community Expert ,
Oct 17, 2024 Oct 17, 2024

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Is it a small project that you can share?

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Contributor ,
Oct 17, 2024 Oct 17, 2024

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I tested it by creating a new project, not our company project. Is it not reproducable with a new project?

In the same vein, the front cover issue seems to be reproducable as well:

 

WoutJacobs_0-1729174224957.png

 

<body>
<div data-region="header"></div>
<div data-region="content">
<p>Sentence1</p>
<p></p>
<p><span style="font-weight:bold;font-size:50px">Title</span></p>
<p><br />

</p>
<p>Sentence2</p>
</div>
<div data-region="footer">
<p style="text-align: center;">Page <span data-field="page-number">1</span></p>
</div>
</body>

 

WoutJacobs_1-1729174255999.png

 

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Community Expert ,
Oct 17, 2024 Oct 17, 2024

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If you email me via my site, I will send a project where blank lines are working. Maybe you can then find the difference. 

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Contributor ,
Oct 17, 2024 Oct 17, 2024

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LATEST

Unfortunately IT will tear me a new one if I were to attempt to download mailed files, but I can upload the test project to a public repo in Github when I have time.

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