• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Stuck in "Starting generation" RH 2020.8.34

Explorer ,
Oct 04, 2023 Oct 04, 2023

Copy link to clipboard

Copied

Hello! I'm trying to generate a PDF output that I routinely generate without much problem. Today it is stuck in "Starting generation" and it never generates. I can't click the x icon to interrupt or stop the process.

 

I updated RH yesterday but generated output successfully afterward.

 

I have tried creating a new PDF output preset and generating that-- no success. I've also tried shutting down RH and restarting it and I've had no success there either. 

Views

279

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Explorer , Oct 04, 2023 Oct 04, 2023

However, after a complete system reboot, it now seems to be generating! 

Votes

Translate

Translate
Community Expert ,
Oct 04, 2023 Oct 04, 2023

Copy link to clipboard

Copied

Is there any log file created? It might be hiding in your \AppData\ folders.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 04, 2023 Oct 04, 2023

Copy link to clipboard

Copied

None that I can find! 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 04, 2023 Oct 04, 2023

Copy link to clipboard

Copied

However, after a complete system reboot, it now seems to be generating! 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 04, 2023 Oct 04, 2023

Copy link to clipboard

Copied

OK, good to hear that worked. You might want to upgrade to RH2022 p3 (Sept 2023) version.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 07, 2023 Nov 07, 2023

Copy link to clipboard

Copied

Howdy again! I'm having the same issue and now rebooting ISN'T working. Could anyone give me a little more guidance on looking for a log file to see what's going on? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 07, 2023 Nov 07, 2023

Copy link to clipboard

Copied

I have a feeling that what you will find will only be meaningful to Adobe. The best place to start is here and use the lower search box. Just entering "log files" brings up a lot of posts that should help.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 07, 2023 Nov 07, 2023

Copy link to clipboard

Copied

Can you generate any other output without stalling? I.e. is it only the PDF generation that's stalling out? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 07, 2023 Nov 07, 2023

Copy link to clipboard

Copied

Nope-- the other type of output I generate on a regular basis is Responsive HTML, and it won't generate those files either. I had no problem generating them just last week, and I generated the PDF successfully once this morning. The only change I made after that was deleting one topic from the table of contents I was publishing. 

 

Things I've tried without success:

Checked for updates to RH (I'm currently using 2020.8.34)

Restarted RH

Restarted PC

Recreated presets

Deleted preset files from the publish folder in the project

Checked for spaces in file names

Created new TOC

Tested TOC with individual topics to see if that would help me discern if one specific topc was causing the problem

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 07, 2023 Nov 07, 2023

Copy link to clipboard

Copied

That behaviour tends to make me think there's an issue in your project - testing with the sample project will probably confirm that if it generates all types of output fine.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 07, 2023 Nov 07, 2023

Copy link to clipboard

Copied

Do you have any problems in the About RoboHelp sample project.

 

RoboHelp creates two copies of the samples on installation. 

  • The copy to use is put in My RoboHelp Projects in the Documents folder that Windows creates in your profile.
  • Another copy goes into Program Files and should never be run from there as Windows will block some of the functionality.  The idea of the copy in Program Files is that it is a clean back up if you need to replace the copy in Documents.

 

See if you have any problems with those. I haven't read back through the thread so this may be covered. Are you generating to the same drive as your project?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 07, 2023 Nov 07, 2023

Copy link to clipboard

Copied

I took the time to recreate and attempt to generate the PDF output of this specific TOC one topic at a time. Thankfully it was only 20 topics. But even in doing so, there wasn't a single file that was holding me up. I got it to generate eventually. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 07, 2023 Nov 07, 2023

Copy link to clipboard

Copied

How did you make out with the sample project?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 07, 2023 Nov 07, 2023

Copy link to clipboard

Copied

I tried recreating the TOC, so I didn't get to the sample project. Will attempt again before next time I need to generate output. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 07, 2023 Nov 07, 2023

Copy link to clipboard

Copied

I would test that before you need to do it again - I suspect you have something damaged in your project.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 07, 2023 Nov 07, 2023

Copy link to clipboard

Copied

LATEST

Another thing to look at for troubleshooting is where your project is located and where you are generating to. If it's a network or cloud storage drive, try with a copy of your project on your c drive, and generating to c drive as well. Network latency and cloud syncing can have strange effects on a project.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation
Download Adobe RoboHelp