Subkeywords in Index don't work in HTML5 help output

[Mary24010661iwji]

I have created a comprehensive index in RoboHelp Version 2020.7.46 and output it to HTML5 help. In the output, when I click on a keyword, it takes me to the correct topic. When I click on a subkeyword, it shows four boxes looping around eachother in an endless spin. How can I fix this?

[Jeff_Coatsworth]

Does it make any difference using different browsers?

[Mary24010661iwji]

It doesn't seem to. I have tried Google Chrome and MS Edge. Same result.

[Jeff_Coatsworth]

They're kind of both the same now (Chromium-based) - how about Firefox? You've enabled JavaScript right?

[Mary24010661iwji]

I don't know how to enable JavaScript, so I guess I have not done it. 🙂  I have not tried Firefox (don't even have that installed), but it's not going to help me any if it works in Firefox since our customer base will be using Chrome and Edge.

[Jeff_Coatsworth]

It's turned on by default in Chrome, so it's probably already on (check your Settings - it's inside there).
I'd be tempted to test with the sample project to see if it has the same issue you've reported. If it works in the sample, then it's something with your project. If it still misbehaves, then it's probably something wrong with RH's rendering of that subindex function.

[Mary24010661iwji]

How do I get to the Sample project. I don't see it anywhere.

[Mary24010661iwji]

I found one. Trying it now.

[Mary24010661iwji]

Neither of the sample projects I found will open for me. It gives me an application error.

[Mary24010661iwji]

I found them here: C:\Program Files\Adobe\Adobe RoboHelp 2020\resources\data\template\projects

[Jeff_Coatsworth]

You should find them in your Documents > My RH Projects folder - copy them from the location you found them (that's the "factory" install location) to your Documents & open them from there.

[Mary24010661iwji]

Thank you, that worked. The subkeywords work fine in the sample project, so I must have done something wrong. I have no idea what I did wrong. I will play with the sample project and see if I can detect the difference. Any suggestions?

[Mary24010661iwji]

It looks like the difference is that I dragged the "key" icon directly onto the topic file, and the sample project added the terms into the Index section of the Topic Properties. But that takes the user to the topic only, it doesn't take them to the section of the topic where the term displays. Do I have to do something with bookmarks to get it to do that? Any of the Index terms that were imported over to FrameMaker put the key icon right in the topic and those all seem to work. The ones that I dragged onto the topic in RoboHelp are the ones that don't seem to work. Still investigating....

Thank you so much with your help on this so far, I appreciate it.

[Jeff_Coatsworth]

You mean "from Framemaker" right? In FM, sub-index references point to the position wherever the index tag is placed (e.g. Accounts Receivable:Customers shows up as "Accounts Receivable" as an index heading and "Customers" as the link). I'm not 100% sure how to create those in RH directly (especially with the New UI scheme - I'm still on RH11). 

[Peter Grainge]

This explains how to create index keywords in 2020. Sorry about a misplaced image, I'll fix that later.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Jeff_Coatsworth]

You miss adding a link there @Peter Grainge ?

[Peter Grainge]

Oops. Thanks @Jeff_Coatsworth Here it is. 

RH2020 The Index (grainge.org)

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Mary24010661iwji]

I think I'm going to just remove subkeywords for now. I can't figure it out. Disappointing that it's that complicated. It should work the way I did it, and it just doesn't.

[Peter Grainge]

I have added the link now. It is not complicated so take a look at what I have posted.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Mary24010661iwji]

Your website is very nice and helpful, but there is nothing about subkeywords. If you have a chance to play around with them and figure it out, please let me know. 🙂 

[Peter Grainge]

In this project there was no index so I have created "one" as a keyword and linked a topic. Then right click the topic and select New Subkeyword. Link that to whatever you want in the same way as when you created the keyword.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Peter Grainge]

The context menu is also shown on my site. It's the second image.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Mary24010661iwji]

I did all that. It looks great and just how I want it, but the links won't work with the subkeywords once it's output.

[Peter Grainge]

I'll set up a test tomorrow.

1. Which HTML5 skin?
2. Is it failing in the local output or only on a web server? 

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Peter Grainge]

It might also be worth checking RoboHelp's own help in case there is some small detail there that helps.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.