Targeting a better Search

[tlyeago-3n0Pyj]

Hey Everyone,
I need some guidance here...

I am documenting a propietary platform for a financial software that is downloaded upon a purchase. One of the biggest complaints our customers have is using the Search function. Upon Searching a topic, i.e. "Creating a Chart" 200+ topics are displayed because within each topic 'create' and 'chart' is being tagged in the search. As a result, topics that have no relation to "Creating a Chart" topic is being generated. Which is frustrating the customer because they are overwhelmed with all the results RoboHelp is providing them.

What are my options around this? Can I disable those buzz words ('create, chart') that are generated within other topics that have no relation to the "Create a Chart" topic? Is there anyway to tell RoboHelp to only Search titles only by default? This is a huge issue for us and I really need the best course of action around this issue.

Please help.
Terri

[RoboColum_n_]

Hi Terri and welcome to the RH community.
One option if you are using Webhelp as your output is to click this link which describes the use of ZoomSearch with a RH project.

[MergeThis]

One solution I tried pushing here, was to eliminate the Search entirely, since we have a solid Index. I was shot down, so we went with Zoom Search, which is really neat!


Good luck,
Leon

[kmaddox1]

Hi Colum,

I have a similar issue as Terri and am interested in trying Zoom Search. I found their website, but would like to review the file you mention, describing how to integrate it with RH. The link in your post is broken, however. Can you resend?

Thanks,

Kathy

[Peter Grainge]

I think it might just have been down. It's working now. Look under searching on my site if you still have problems with the link.

[kmaddox1]

Wow. Peter. Your instructions for Zoom Search are amazing. I don't have time to download the trial and test it now, but I've bookmarked your instructions for the future. Thank you so much. Terri, if you decide to go down this path, please let us know how it work for your needs.