TCS2 - Cross References between linked Frame files not working

[Guest]

Hi,

All the cross-references in my linked in FrameMaker 9 files work when output in PDF, however, when outputting WebHelp from RoboHelp 8, FrameMaker cross references that reference another FrameMaker file (i.e. not Current) do not work. The format is correct, they appear blue and underlined like every other link/cross-reference, but when moused over in the browser, there's no link to click.  The HTML created by RoboHelp does not point to a file.  For example, here's the HTML for one link not working as shown from within RoboHelp:

<p class="FM_Bulleted"><span style="font-family: 'Times New Roman'; font-size: 7.0pt;">&#160;&#160;&#160;</span>•<span
     style="font-family: 'Times New Roman'; font-size: 7.0pt;">&#160;&#160;&#160;</span><a><span
     class="FM_Link">Create Supported App from
Install</span></a><span class="FM_Bold">.</span>

RoboHelp appears to partially convert the link as <span class="FM_Link"> appears in the HTML  but I think there should be more information in the <a> definition, such as in the HTML created for a link that references a topic created from the same FrameMaker file.

<p class="FM_Bulleted"><span style="font-family: 'Times New Roman'; font-size: 7.0pt;">&#160;&#160;&#160;</span>•<span
     style="font-family: 'Times New Roman'; font-size: 7.0pt;">&#160;&#160;&#160;</span><a
     href="#XREF_17096_Creating_an">Creating an App</a></p>

I've ensured all the cross-references in each framemaker file in the book have the same format and are mapped to <$paratext> in the project settings. I've also tried importing the FrameMaker book instead of linking it and the same problem persists.

Any ideas on how to make RoboHelp create the link correctly?   Any help you can offer would be greatly appreciated.

Thank you,

Jacquie Finney

[Thorntondan]

We have a similar situation, but some cross-references are converted correctly to active hyperlinks and others that use the same cross-reference format are not. It's impossible to predict which will work and which will not. I can copy a section of text with a cross-reference that converts correctly from one FrameMaker file to another and have it NOT convert correctly in that second file.

[Guest]

That does not sound good.  I wonder if this problem is a bug in RH8 that has been corrected in RH9 which was in beta not long ago.

[gideonv]

Hi,

I have a similar problem with a solution.

In my case the XREF goes to a different location in the online help than expected although in the PDF and in Frame the XREF is OK. I found that by deleting the XREF in Frame and re-creating it, it solved the problem in RH. It seems like there are some hidden XREFS or so from previous copy actions around which Frame and Acrobat ignore but RH doesn't.

Hope this helps

Gideon

[Mayank_Agrawal]

Most of the major cross reference issues have been resolved in TCS 2 with further improvements in TCS 3.

Please ensure that you have all the patches of TCS 2 installed on your system.

If the issue is still there, there could be an altogether different reason for cross reference not working or the issue might have been fixed in TCS 3.

The reason or workaround can be analysed once the sample files with the issues are provided.

It will be great if you could share a small sample FM document containing the cross reference and target having the issue. If the cross reference is across documents, then a FrameMaker book along with its FM files can be shared in a zip format.

You can mail the documents to me at magrawalATadobeDOTcom

Mayank