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Has anyone seen this crash error message and quickly resolved the issue to continue using the Trial version?
AppName: robohtml.exe AppVer: 8.0.0.203 ModName: msvcrt.dll
ModVer: 7.0.2600.5512 Offset: 00037fd4
Charles
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It's not a direct answer to your question but you can apply the patches to the trial. Maybe that will stop the crashing.
See www.grainge.org for RoboHelp and Authoring tips
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Hi Peter, I have applied all patches that are on the Adobe update page. When I select Update from Help menu in RH8, it says there are no new updates.
Charles
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It is not a message I am familiar with.
You don't say when it occurs and whether it happens with all projects.
Is the project local?
See www.grainge.org for RoboHelp and Authoring tips
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Peter, This occurs at start-up all the time, whether I open an existing project or try to create one. RH gets to the UI and then simply crashes and publishes the error message.
AppName: robohtml.exe AppVer: 8.0.0.203 ModName: msvcrt.dll
ModVer: 7.0.2600.5512 Offset: 00037fd4
@ the Google Groups version of this list's subject, several people suggest that the latest patch is causing trouble for some machines. I would use their remedies, but I am waiting for my contacts @ Adobe to respond to my requests for assistance. Since I'm using a trial version, these days when RH doesn't work mean days I lose on the 30 day trial period.
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Inexplicably, RH now works. After numerous attempts to open projects created with RH8 and creating new ones, all of which crashed with an ugly error message, RH now works.
I will simply tell you what I did immediately before opening RH again and having it work, without attempting interpretation or conjecture.
Immediately before the strange events that I recount occurred, I had tried to open or create RH8 projects, with the same consequence: crash!
Then I opened RH8 thinking that there was a function on the RH8 splash page menus to "peel away" the most recent patches. (I read on another forum that this functionality exists, though I have yet to find it.)
Not finding this function, I clicked Help>On Starter. This booted the Air help interface. As it was starting, however, RH downloaded a bunch of files, some of which were html files. There seemed to be others aside from html files.
After these files downloaded, the Air Help interface activated. I didn't see anything there to help me, so I closed it.
I then tried one last time to open a previously succesful RH8 project.
As it loaded, I held my breath waiting for the message of dying code to display.
To my shock and utter dismay, the project opened and -- wonder of wonders - stayed open.
I clicked various menus waiting for RH8 to terminate at each click. Success all the way.
Finally, I tried what I thought was sure to fail: create a project. Again, my expectations of disaster were thwarted.
To this moment, I cannot provide a rational explanation for this mysterious series of events. Perhaps those much wiser than I will illuminate me with the knowledge as to what just occurred. Meanwhile, I sit here before the glow of the CRT and navigate delightedly thru the well-known menus and crafted network of RH8 functionality.