• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Technical Comm. Suite 1.3 - Download Saga (ongoing)

Explorer ,
Sep 10, 2008 Sep 10, 2008

Copy link to clipboard

Copied

Has anyone here experienced what I describe below and, if so, have you been able to achieve any resolution.

On Monday, Sept. 8, I purchased the download version of the 1.3 upgrade to the Technical Communication Suite. On the download software page there are three items listed: installation instructions, Adobe 9, and a Unix Capture Utility -- however, the Technical Communication Suite software package (Framemaker, RoboHelp, Captivate) is nowhere to be found. (The installation instructions asks the user to uninstall the software, click on a 'download' link and reinstall the Technical Communications Suite, so it appears that Tech Comm Suite software is required - additionally, the suite's Web page describes enhancements to both Framemaker and RoboHelp).No person, in either Asia or the US, seems capable of helping me. I spent approx. 1 hour on the phone Monday, at least two hours yesterday, and I am now well into my second hour today -- the 5 or 6 tech has just put me on hold. Does anyone know what is going on with the 1.3 upgrade

Views

569

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Explorer , Sep 10, 2008 Sep 10, 2008
Mystery solved (and an alert): The Technical Communications Suite 1.3 is nothing more than a repackaging of an Acrobat 9 Pro Extended upgrade. Despite the setup document's section on uninstalling and reinstalling the Technical Comm. Suite, there have been no changes to FrameMaker, RoboHelp, or Captivate. Seven hours wasted...and I feel badly tooled, to say the least.

Votes

Translate

Translate
Community Expert , Mar 15, 2023 Mar 15, 2023

The technical communication suite is a bundle of several products, rather than a single application. You should have Robohelp and Framemaker applications installed (and possibly something else? but I haven't used the suite, so unsure). Check in your start menu under A for Adobe (that's where the plain Robohelp application is listed).  Otherwise try under R or F for the individual products, or T in case the suite bundles them all in a folder.

Votes

Translate

Translate
Community Expert ,
Sep 10, 2008 Sep 10, 2008

Copy link to clipboard

Copied

Post here the link to where you got your download. The content does not sound right.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 10, 2008 Sep 10, 2008

Copy link to clipboard

Copied

Mystery solved (and an alert): The Technical Communications Suite 1.3 is nothing more than a repackaging of an Acrobat 9 Pro Extended upgrade. Despite the setup document's section on uninstalling and reinstalling the Technical Comm. Suite, there have been no changes to FrameMaker, RoboHelp, or Captivate. Seven hours wasted...and I feel badly tooled, to say the least.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 10, 2008 Sep 10, 2008

Copy link to clipboard

Copied

Mystery solved (and an alert): The Technical Communications Suite 1.3 is nothing more than a repackaging of an Acrobat 9 Pro Extended upgrade. Despite the setup document's section on uninstalling and reinstalling the Technical Comm. Suite, there have been no changes to FrameMaker, RoboHelp, or Captivate. Seven hours wasted...and I feel badly tooled, to say the least.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 15, 2023 Mar 15, 2023

Copy link to clipboard

Copied

I have a similar problem. I downloaded and installed the free trial of the Technical Communication Suite without incident. But I expected to see a Technical Communication Suite icon or shortcut or something - somewhere to launch the thing. There is nothing. I'm not finding any "getting started with" files online, either. I was initially excited to come across this product, as it seems it might be the perfect solution for my team. But I'm kind of lost now. BTW, I have Creative Cloud. In case that means anything. 

 

@Peter Grainge: I downloaded mine from Adobe Technical Communication Suite - Free Trial ... If that is wrong, could you please post the correct link? Thanks. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 15, 2023 Mar 15, 2023

Copy link to clipboard

Copied

The technical communication suite is a bundle of several products, rather than a single application. You should have Robohelp and Framemaker applications installed (and possibly something else? but I haven't used the suite, so unsure). Check in your start menu under A for Adobe (that's where the plain Robohelp application is listed).  Otherwise try under R or F for the individual products, or T in case the suite bundles them all in a folder.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 16, 2023 Mar 16, 2023

Copy link to clipboard

Copied

LATEST

It's the same as Microsoft 365 (Office), the products are installed but no home page, unlike Microsoft Works if you remember that far back.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation
Download Adobe RoboHelp