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The A-Z section in the bookmark covers the text when opened in the internet explorer

Explorer ,
Jan 16, 2021 Jan 16, 2021

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Using Robohelp 2019 classic.  Output - Responsive HTML5. Browser - Internet explorer . Issue - The A-Z section in the bookmark covers the text when opened in the internet explorer. Could anyone please let me know how to fix this issue.

Screenshot_20210116-141421~3.png

 

 

 

 

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Classic , Output presets , RoboHelp server

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correct answers 1 Correct answer

Community Expert , Jan 16, 2021 Jan 16, 2021

If you want it fixed in IE you could try 11. It's an IE issue and Microsoft won't be fixing that. They will just say use Edge.

 

I'm not sure even 11 will help but I think it's your only option here.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Community Expert ,
Jan 16, 2021 Jan 16, 2021

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Does this occur with other browsers such as Firefox and Edge?

 

Which version of IE are you using? Older versions in particular do not work well with IE as it does not support HTML5 and CSS3 well. Microsoft themselves are recommending Edge over IE.

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See www.grainge.org for free Authoring and RoboHelp Information

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Explorer ,
Jan 16, 2021 Jan 16, 2021

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No, it works well chrome and firefox. Internet explorer 10. 

How to fix that issue please. I just want to fix that hidden text?

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Community Expert ,
Jan 16, 2021 Jan 16, 2021

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If you want it fixed in IE you could try 11. It's an IE issue and Microsoft won't be fixing that. They will just say use Edge.

 

I'm not sure even 11 will help but I think it's your only option here.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Explorer ,
Jan 16, 2021 Jan 16, 2021

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Thank you Peter. 

 

Regards

Lija

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Community Expert ,
Jan 16, 2021 Jan 16, 2021

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By marking the answer Correct are you saying that has fixed it or simply that you accept that's the situation?

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Explorer ,
Jan 17, 2021 Jan 17, 2021

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The A-Z section does not display the content properly in IE when we use the Charcoal Grey layout in Robohelp 2019. But it displays the A-Z section properly if I use the Azure Blue layout.

 
 

 

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Community Expert ,
Jan 18, 2021 Jan 18, 2021

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Try taking a fresh copy of Charcoal Grey with a slightly different name. Maybe you have changed a setting that has caused this problem.

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