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The first topic in a book is not opening in web help

New Here ,
Mar 29, 2021 Mar 29, 2021

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I am using Robohelp 2020 with Windows 10 Pro.

My colleagues created a Robohelp project to generate a Responsive HTLM5 web help system. The resulting system generated as expected.

I am now updating this project. In the web help that I generate, where we have a book in the TOC, when I click on the top-level topic in that book, it does not open. I can open the topics below it, but not the first entry in the book.

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Adobe Community Professional ,
Mar 29, 2021 Mar 29, 2021

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Do you have all updates applied? You should be on 2020.4

 

Have you looked in the TOC to ensure that when you click the entry the Properties still show the link to the topic? What is the source of it? 

 

Is the topic actually in the output folder?

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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New Here ,
Mar 29, 2021 Mar 29, 2021

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Hi Peter,

Thank you for getting back to me so promptly.

I am on 2020.0.156. But Help > Check for Updates tells me I'm up to date.

And now Robohelp won't even generate web help outputs at all, it just spins its wheels telling me "Starting generation...".

So I think I'm going to go nuclear and reinstall.

Cheers,

Maris Maskell

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Adobe Community Professional ,
Mar 29, 2021 Mar 29, 2021

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There's a bug in the RH2020.0 version that stops the Help > Updates process - you'll need to go to https://www.adobe.com/support/robohelp/downloads.html & grab the latest one there (think it's still 2020.3), run it it & then do the Help > Updates route. That will get you to patch 4.

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Adobe Community Professional ,
Mar 29, 2021 Mar 29, 2021

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2020.4 will be there in a day or two but if you follow Jeff's instructions, Help > Updates will then install Update 4

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the Blue reply button at the top. It helps keep posts in order.

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RoboHelp Documentation