Thumbnails won't close

[Kathy24474360ezia]

We're using RoboHelp 2020.8.34, and we have thumbnails for several images. The thumbnails look and open correctly, but they won't close; clicking on the X does nothing. It happens when viewing the output locally and on the server and in Edge and Chrome. Anyone else having this issue? 

[Amebr]

It's not something I've seen reported here before. Have you made any customisations to the skin you're using?

[Kathy24474360ezia]

I do have a new skin, but there are only minor color changes from the original skin. I did the output using the original skin and have the same problem. Output we did for a release back in June, which was before we upgraded to release 8, works correctly. 

[Amebr]

Which output and skin are you using? I don't have RH2020 right now but I can try to test later. 

[Karin Albrecht]

I just tested with version 2020.8.34 and can confirm this for Responsive HTML5 output. It seems to work correctly with Frameless. No error to be found in the console. 

I was just hoping I would be able to update 😞 

[Karin Albrecht]

Some more details on my test: I created a new project with just one topic. Output is Responsive HTML5. No skin selected (i.e. default skin).

It is not working with any of the options for thumbnails (style or create).

[Kathy24474360ezia]

Thanks for testing this and confirming the problem. For now, we are coming up with a workaround as our help needs to go out shortly. 

[Kathy24474360ezia]

I have created a bug for this. 

[Peter Grainge]

It would help to post here a link to that bug report. Others can then vote for it to raise the priority.

It would do no harm to contact Support as they may have a fix, although I doubt it. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Kathy24474360ezia]

Here is the link:  https://tracker.adobe.com/#/view/RH-11061.

[Karin Albrecht]

Thank you for creating the bug, I just voted for it. 

[Robert26801117dbhz]

I have exactly the same problem, I've just voted for it, hope Adobe can fix it asap.

[Karin Albrecht · Accepted solution]

Hi,

I am currently testing RH 2022.0.346. In this version, I do no longer have this issue. Maybe, upgrading to 2022 is an option for you, too.