ToC books not opening in Chrome

[ae1992]

Hi all,

I am using RoboHelp 11 and RoboHelp Server 9.

Some of my ToC books are not opening, but the rest are working just fine. I have these same books on a different project, and they're opening fine. Both projects are published on the same server but in different areas. They have been working just fine up until this point.

Thank you!

[CletusQMaggot]

Never mind.  False alarm

[Tim D Morris]

Interesting.  My supervisor contacted my yesterday to let me know it looked as if the issue had been resolved, but then--even before I had a chance to verify the information--he let me know it was not working again.  Anyone else have the experience of seeing the TOC books work correctly in Google Chrome in the last day or so?  Wondering if there was a recent Chrome update where it did work but then a subsequent Chrome update that broke it again. Thanks.

[CletusQMaggot]

It appears the issue now exists only in our landing page, but not with the projects underneath, which is what threw me off initially. 

[Jeff_Coatsworth]

I just tested mine with build 63.0.3239.132 and it's sometimes opening up the "books" but then not wanting to close them, so I think it's still a bust.

[WriterJeanne]

With TOC synching on, it will open/close books just fine as long as focus stays on the TOC. As soon as you click on the topic pane, it is broken and no books can be opened or closed. At least that is what I have seen.

[CletusQMaggot]

While it may not be progress, it is at least still motion.

See you guys after the next update

[Peter Grainge]

UPDATE - In Version 63.0.3239.132 (Official Build) (64-bit) books are opening OK.

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See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

[Tim D Morris]

Can anyone else confirm this?  I logged into Chrome this morning, went to the Help > About page, saw my system update to the release build listed above, went to the WebHelp I had open, was able to open multiple books, but was not able to close any of the books.  I refreshed the page, and then i was no longer able to open a book after selecting a topic.  I closed an re-opened the browser, went to a different project, and I could not open any of the books again.

[isabelleLY]

I confirm it's still NOT working for me with Version 63.0.3239.132 (Official Build) (64-bit). A mix of what's described by Timothy and by WriterJeanne...

[Peter Grainge]

Try it with the Employee Care sample project and the WebHelp for Authors SSL. That worked for me and I did try another simple project.

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See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

[rosalindn85268332]

I tried the Employee Care and Salesbuilder projects but am still seeing the problem.  Mac users in my department are saying the Help works fine for them. Has anyone else noticed a PC vs. Mac difference?

[Peter Grainge]

I have alerted Adobe to the fact you guys are not seeing the same as I did.

My test was on WebHelp locally. Are you all testing locally and are you

seeing a difference on a web server? Just wondering if there is a

difference there.

[rosalindn85268332]

Locally.

[argus08-7xWR1K]

It's still happening for us on a web server.

[Peter Grainge]

Thanks. That knocks that idea on the head.

[argus08-7xWR1K]

Clarification, in case it makes any difference - I tried the client's help file from their web server. I did not try the Employee Care and Salesbuilder projects.

[rosalindn85268332]

Are people anticipating that Chrome will fix this eventually? I'm being asked to create a technical bulletin on this, and I'd like to end with something optimistic.

[Captiv8r]

I'd be very doubtful that any Chrome update will fix it. Normally we have to discover the issue, then report to Adobe, then wait for Adobe to fix it via some change in the scripting or other output files. Then you update your system and rebuild the help to make it work until the browser inevitably breaks this or something else down the tracks.

Rinse and repeat.

Cheers... Rick

[Peter Grainge]

I have to disagree with Rick as my exchange with Adobe lead me to believe

this is a Chrome issue.

I hope to learn more tomorrow.

[Peter Grainge]

To clarify what I just posted, normally what Rick said is the case, just

maybe not on this occasion.

[Tim D Morris]

Just a friendly reminder from an earlier post on 12/15/2017.  In addition to voting for the bug fix via Adobe's site, you can report the issue using Google Chrome's Settings > Report an issue option, which is on the same page as the Chrome version info.

I did, and I let them know that one of our suggested workarounds is using a different browser (e.g., IE 11) until the issue is resolved.  I'm not sure how many people it would take recommending a different browser for Google to take notice, but it might help if more people reported it anyway.  They're not going to fix it if they don't know it's broken and/or if they don't think it influences enough users.

Just curious. Does Adobe have any info on the number and/or percentage of help systems being delivered via RH webhelp?

[Peter Grainge]

I have put two webhelp demos on my site.

UPDATE 22/01/18 Links removed as the problem is now resolved within this thread.

It would help find out what is going on here if those of you still having this problem would test those links and find out if the books expand for you and work as expected.

If anyone else is having this problem and is just following the thread, please add a Me Too post to give some idea of the scale of the problem. It's very bizarre that I can generate Employee Care that works while for others it doesn't when using the same version of RoboHelp, namely RoboHelp 2017 with Update 2 applied.

Please respond asap so that I can feed this information back.

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See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

[Peter Grainge]

In addition to what I have just posted above, if anyone would like to send me a project that does not work for them, I will be happy to generate it here to see if I get a different result with the same project.

See the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

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See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

[isabelleLY]

I'm using RH 2015 12.0.4.460 on Windows 10. I've been having the problem since Chrome Version 63.0.3239.84 Official Build (64-bit). None of Chrome subsequent builds fixed the issue.

Yesterday I generated the Employee Care project with RH 2015, and it worked fine with Chrome Version 63.0.3239.132 (Official Build) (64-bit) - but then maybe it always did: I hadn't tried a sample project before.

All I can say is that I'm still having the issue with all my corp projects (with much longer TOCs and many more topics than Employee Care).

I do hope Adobe can do something about it, because I don't think Google will care

[Peter Grainge]

Can you share that project with me? It will not be made available publicly.

Have you regenerated these projects since the problem started?

Does it occur if you create a new project?

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See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge