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ToC books not opening in Chrome

New Here ,
Jul 22, 2016 Jul 22, 2016

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Hi all,

I am using RoboHelp 11 and RoboHelp Server 9.

Some of my ToC books are not opening, but the rest are working just fine. I have these same books on a different project, and they're opening fine. Both projects are published on the same server but in different areas. They have been working just fine up until this point.

Thank you!

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correct answers 2 Correct answers

Community Expert , Jan 11, 2018 Jan 11, 2018

It's going to be a few days at least before Adobe can issue a formal fix but meantime they have said I can post the fix that worked for me on the understanding that it is not fully tested and at your own risk. If you want to make the change on that basis, here's what to do.

  1.     Open the following folder <install dir>\RoboHTML\WebHelp5Ext\template_stock
  2.     Create a backup copy for the following file whthost.js
  3.     Copy the original to a folder outside of Program Files.
  4.     Open the file whthost.js
...

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Community Expert , Sep 12, 2018 Sep 12, 2018

The official fix is on Adobe's site at Cannot collapse the ToC of Webhelp output in Google Chrome


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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replies 121 Replies 121
Explorer ,
Jan 12, 2018 Jan 12, 2018

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Hey Jeff! Glad I’m not the only one slogging along with RH10! Wondering about what jury-rigging you’ve had to do though, as I’ve heard no reports of browser issues from my clients.

Laurie

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Community Expert ,
Jan 12, 2018 Jan 12, 2018

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The instructions are repeated in Item 14 at Using RoboHelp 2017 on my site and I will update that when Adobe issue the fix direct for RoboHelp 2015 and 2017.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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Explorer ,
Jan 15, 2018 Jan 15, 2018

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Thank you Peter for coming to the rescue, once again!. The fix seems to be working just fine.

Chris

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New Here ,
Jan 17, 2018 Jan 17, 2018

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Thank you, Peter!

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New Here ,
Feb 22, 2018 Feb 22, 2018

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In Reply # 80 (above) you indicate you posted information on your website as Item 14. In that item you indicated that Adobe should be releasing the fix in early February. But I've not seen the update come out yet. Have you heard when they will be releasing it? I checked the Adobe Tracker page as well (https://tracker.adobe.com/#/view/RH-1218) and didn't see anything there. Thank you!

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Community Expert ,
Feb 23, 2018 Feb 23, 2018

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Sorry but I don't have a revised date other than it should be in the next few weeks, hopefully sooner rather than later.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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Contributor ,
Mar 06, 2018 Mar 06, 2018

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Thank you for saving us all once again Peter!  (and all the other moderators who provided input!)

The whthost.js file is one of those "copy/paste after publish" files I use, modified for TOC wrapping, spacing, etc.  Because it's been a while since I even touched that file (years!), I generated the project and modified the new whthost.js output file to the look & feel we need, then applied Peter's line modification.  That did the trick.

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New Here ,
Jan 15, 2018 Jan 15, 2018

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Thanks Peter. That little tweak has totally fixed the issue.

RH 2015

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Participant ,
Jan 17, 2018 Jan 17, 2018

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Thank you, Peter, for getting this to Adobe's attention, and thanks Adobe for the fix!

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Explorer ,
Jan 26, 2018 Jan 26, 2018

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I used these instruction for my document in RoboHelp 2015 and it worked. Thank you!

MDawn

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New Here ,
Oct 19, 2018 Oct 19, 2018

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LATEST

Thanks for sharing, this fixed the problem in Robohelp 10.

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Community Expert ,
Jan 09, 2018 Jan 09, 2018

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I just imported a bunch of topics from Employee Care into a RoboHelp 2017 created project and put the topics pretty much into the same books as Chrome 1. In this output you can click on books and topics to your heart's content.

It's not scientific but it is looking more like the issue is the version of RoboHelp the project started in.

Please try Chrome 3 and see if you can break that output. Note the books will close as another is opened, that's a difference in the skin.

I will be feeding this back to Adobe tomorrow to see where that takes us. Meantime any confirmation or dispute of what I have found will help.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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Community Expert ,
Jan 09, 2018 Jan 09, 2018

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Chrome 3 seems to work fine too

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New Here ,
Feb 15, 2018 Feb 15, 2018

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Peter, I didn't get a chance to look at Chrome 3, but would you mind telling me which skin (skins) close books as you open others? I've been searching for that functionality for years.

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Community Expert ,
Feb 16, 2018 Feb 16, 2018

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I don't have a list of all the skins that existed and that work the way you want. Sorry but it's a trial and error job. If I find one, I'll let you know.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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Community Expert ,
Feb 16, 2018 Feb 16, 2018

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I have tried the current skins and nothing seems to work that way. I must admit when I posted saying as one book opens another closes, I was surprised to see that. Unfortunately I no longer have the project used to set up Chrome 3 so I'm at a loss.

Unlikely but I'm wondering if a skin would behave differently in Chrome in that respect.

Sorry I can't help.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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New Here ,
Feb 16, 2018 Feb 16, 2018

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No worries. I just got excited there for half a minute. I've tried them all just now in Chrome and didn't find any where one book closes as another opens. Tried the Responsive HTML5 as well with no luck.

I've seen WebHelp produced with other tools where the previous book closes when the new book opens but don't know if it was an option provided by the tool or special tweaking done by the author.

If I ever figure something out, I'll be sure to share.

Thanks!

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LEGEND ,
Feb 16, 2018 Feb 16, 2018

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Hi there

The only time I've ever seen this behavior is when working with CHM files. It's a feature that can be set for the Table of Contents behavior.

Cheers... Rick

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New Here ,
Feb 18, 2018 Feb 18, 2018

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My question is in regards to WebHelp, not Microsoft HTML, but thanks anyway.

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Community Expert ,
Feb 18, 2018 Feb 18, 2018

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If you don't link a topic to the books, you might find that the books stay open.

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New Here ,
Feb 18, 2018 Feb 18, 2018

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Thanks but I'm looking for a way to close books, not keeping them open.

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Community Expert ,
Feb 18, 2018 Feb 18, 2018

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What happens if you link a topic to every book. It seems to work that way for me in Multiscreen HTML5, but not sure about Responsive HTML5

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Community Expert ,
Jan 09, 2018 Jan 09, 2018

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I'm finding that your Chrome 1 example is still failing for me; the Chrome 2 one however is working - what was the difference?

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Community Beginner ,
Jan 09, 2018 Jan 09, 2018

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Hi Peter,

Thank you for posting the test projects.

The problem does exhibit in the Test Project 1 using Chrome Version 63.0.3239.132 (Official Build) (64-bit).

First scenario:

  1. Clear browser cache, then open the project.
  2. In TOC, expand book Robohelp Features.
  3. In TOC, click topic Creating Mobile Apps
  4. In TOC click book Generating Help. It will not expand.
  5. In TOC click book RoboHelp Features. It will not collapse.

Second scenario:

  1. Clear browser cache, then open the project.
  2. In TOC click topic Explore Feature and Workflow Topics.
  3. In the topic, click the link 7. Find and Replace.
  4. In the TOC click the book RoboHelp Features. It will not expand.

The problem does not exhibit in Test Project 2, but this is a very different project than Test Project 1.

Jeanne

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New Here ,
Jan 18, 2018 Jan 18, 2018

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Another voice heard from - this solved the problem for us as well (using RoboHelp 10).  Thanks to everyone!

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