TOC disappears when run from other machines

Report · Jun 15, 2009

I'm running RH8 for Word. We have a file that when I compile - looks great. We copy the hlp and cnt files to any ftp site and the TOC disappears. All topics are there; links work, graphics fine, etc. but the Table of Contents has vanished. We're using RoboHelp for Word and have been since v5.

If I run the AutoGenerate TOC function, the TOC disappears completely from the working file. Bear in mind, this is the same file we've been working from for the last 3 years and up until now has been working. We recently updated to v7 and upgraded again to v8 today.

I really appreciate any guidance anyone can give.

Here's a shot of the TOC in RH8 (and how it's appeared for quite some time in the compiled hlp file.)

RH8 view when Autogenerate TOC is run

Expansion of MerchantAG TOC

Incidentally, when other users run the file, they see the Welcome Topic, no TOC.

Kerry

Report · Nov 08, 2010

Did you solve this issue? I am having a similar problem. We use a shared network drive to store our files so updates are instantaneous. When I first update, generate, and save the TOC is visible. When I go back later it is not visible, and not every user is having this issue. I am running RH 8 on XP using Office 2007.

Thanks,

Melanie