Hi,
I have been facing this issue where the Topic Content Pane (<div>) overlaps the SideBar pane every time I try to open the Browser-Based AirHelp after it has been published on a server.
Although, if I view the same locally on my machine, it appears fine.
I'm using RoboHelp 10 to create the help and have the context sensitivity enabled for integrating the help with my software application.
I have also created the custom window for viewing help.
Now, considering the fact, that we are only using and testing our helpfile on the latest versions of Firefox and Chrome browsers with Flash enabled, this problem however, is not consistent. After getting published, on some machines it appears fine on both browsers and on some it only appears fine on any one of the browsers. Also, there are some machines, where the problem is seen on both browsers.
For Example:
When I try to view the helpfile after it has been published on a server, the following issues are observed:
On My Machine: Topic Content pane overlaps Sidebar pane on Chrome browser and on Firefox it appears fine.
Firefox version: 35.0.1, Chrome Version: 40.0.2214.115 m, Adobe Flash Player 11 Plugin Version: 11.7.700.202
On Another Machine: It appears fine on both browsers.
Firefox version: 35.0.1, Chrome Version: 40.0.2214.115 m, Adobe Flash Player 11 Plugin Version:11.6.6.2.171
Now take a look at these images:
(On Chrome) When Opened Locally:
(On Firefox) After Getting Published:
(On Chrome) After Getting Published:
Machine 1: Topic content overlaps TOC pane
Machine 2: Empty white space appears at the bottom (below footer)
After going through all the relevant information that could be found on your AirHelp forums, I couldn't find a solution.
This issue is very critical to me right now due to the upcoming documentation releases, and i need a resolution to this ASAP. Please Help.
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