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Transfer Robohelp 11 licence

New Here ,
Jun 29, 2022 Jun 29, 2022

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We have installed Robohelp 11 on a Windows 10 desktop and need it for a legacy system. The desktop is now to be virtualised. How can I ensure that the Robohelp 11 licence will continue to work after virtualisation?

Thanks for your help 🙂

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correct answers 1 Correct answer

Community Expert , Jun 30, 2022 Jun 30, 2022

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Community Expert ,
Jun 29, 2022 Jun 29, 2022

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I suspect you'll have to treat it like you got a new machine - deactivate on old machine; reinstall and activate on new one. Contact the RH folks if you have any issues - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

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New Here ,
Jun 30, 2022 Jun 30, 2022

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Thank you for the tips. Deactivating then simply means logging out via the help menu or do I need to do more?

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Community Expert ,
Jun 29, 2022 Jun 29, 2022

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Just to emphasise what @Jeff_Coatsworth has said, deactivate on the current machine rather than uninstall. 

 

I know you have said it is a legacy system but what is the issue with upgrading? Changing calls, the type of output?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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Community Expert ,
Jun 30, 2022 Jun 30, 2022

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You only need to deactivate so the licence is available on another machine. Do that first so that if you hit any issues with the new machine, the old machine can be activated again.

 

Once it is running OK on the new machine, you can leave it on the old one in case you need to go back or you can uninstall it.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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New Here ,
Jun 30, 2022 Jun 30, 2022

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The deactivation was no problem. After the move from a working Robohelp 11 Version from of physical desktop with

actual Windows 10 PC to a virtualized version of this hardware the activation failed now with the following message box (it is a german system):

          

Niklas250446392shr_0-1656592247970.png

I tried the recommended registry settings for the Internet Explorer 11 compatibilty

mode behind the link without any success.

Can you tell me, what I have to do, to get this version activated again. It is a legacy

system on an actul windows 10, but updating Robohelp is not an option.

 

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Community Expert ,
Jun 30, 2022 Jun 30, 2022

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Pretty sure this is the activation server message that is being thrown at the Adobe end of things - let me find the hrelp article that has the solution.

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Community Expert ,
Jun 30, 2022 Jun 30, 2022

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New Here ,
Jun 30, 2022 Jun 30, 2022

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Thank you very much, the replacement of 'AASIapp.exe' resolve the problem and I could finish the activation on the new virtual machine. That was great!

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Community Expert ,
Jun 30, 2022 Jun 30, 2022

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I would guess it's something to do with the virtual machine being able to access the internet to activate the licence, or at least how it accesses it.

 

For later versions Support would help but RoboHelp 11 is long out of Support. I don't know of any solution. That doesn't mean you can't ask and hope you get lucky. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

 

You have repeated 2020 is not an option but if you tell us why, maybe someone can help with that. Do you have a 2020 licence? If you do, you can also download 2019 and that still has a Classic version available. You could activate that and keep your project in Classic. Any issues with activation of Classic would then be supported.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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Community Expert ,
Jun 30, 2022 Jun 30, 2022

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Glad to see @Jeff_Coatsworth answer was the correct one.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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RoboHelp Documentation
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