Two windows display in Firefox

[76klr]

Published a RoboHelp WebHelp project.  It displays fine in IE8, but opens two windows in Firefox 3.6.13.  Any thoughts?

[Peter Grainge]

Welcome to the forum.

Do you mean as inthe thread below which is just a few down from your post.

http://forums.adobe.com/thread/777987?tstart=0

If so try the new layout idea that I suggested. Unfortunately the person who raised that post hasn't indicated whether or not it worked.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[76klr]

Hi,

Yes, this post does look similar to what I'm seeing in Firefox.  Just to be sure, your solution would be to regenerate the help to a new folder after deleting the CPD file, with RoboHelp closed?

[Peter Grainge]

No. Create a new layout and not a duplicate. Right click in the pod and you will get a dialog to create a new layout.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[76klr]

Thanks for your help. It appears that there was a new filter that was installed during a server upgrade that prevented the files from properly displaying. In theory, it has fixed our issue.

Thanks again.

Karen Reynolds

DFAS/ATAAAPS

Phone: 317.212.1656

DSN: 699-1656

E-mail: karen.reynolds.ctr@dfas.mil

[Peter Grainge]

Thanks for posting that. If your IT people could give some details it might be useful in the future.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge