Unable to copy material or import Word Doc into RoboHelp 9 (Suite 3)?

[RickNoll]

I had this problem for awhile until I discovered that I was trying to import material from older word documents. Just opening the word doc in Office 10, saving it as a docx file before trying to copy and paste cleared this up. Pictures and text come across easily in RoboHelp 9 and Photoshop now.

PDF files are hit and miss. I think it may be due to the same type of problem... earlier version creation on the part of the PDF. sometimes they import great, just like they look in PDF format, sometimes they don't are are a big mess. I have had to copy and paste sections, recreating the look of the original pdf in a RoboHelp page.

Backwards compatability seems to be an issue that keeps cropping up in this suite... or am I doing something wrong, missed a simple control somewhere?

[Peter Grainge]

I think you mean Office 2010. Office 10 is Office 2002,

I'm not quite clear whether you mean import in the sense of File > Import or copy and paste as you refer to both. File > Import from older versions has not given me any problems. Cut and paste is not something I do much of but again it hasn't given me problems.

Cut and paste doesn't require any instructions. Importing is covered on my site.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[RickNoll]

Yes I meant Office 2010.

I have tried both importing and cut and paste... next time though I am going to open up the PDf file in Acrobat 10 and save it with a new name then try importing it.