Unable to create new project in RoboHelp 9

[Guest]

Hello!  I'm new to this discussion board and am hopeful that someone will jump in to help me.  I have RoboHelp 9 installed on a Windows 7 64-bit laptop.  I am unable to create a new project or view the properties of an existing one.  Any ideas you can offer are appreciated.  THANKS!

[Jeff_Coatsworth]

So what's happening when you start up RH9? Do you get any "splash" screen where you can open or start new projects?

[Guest]

Hi!  When I start RH9, I get the splash screen.  From which, I click the Create New Blank Project and receive a "Unable to create new project message."  I receive the same message after I enter RH9 and try to create a new project from the File > New menu.  As an added in convenience, I am unable to view the properties of a project, topic, etc in an existing project file.  Hope this helps.

[Jeff_Coatsworth]

This sounds suspiciously like a permissions issue - are you running as a local admin on your machine? Are the projects located on your local c:\ drive? Best practices is to keep the project paths short - like c:\projects\projectname\.

[Guest]

I appreciate the suggestion.  I will try to shorten my path.  As for the local admin rights, I have those, but I'm experiencing what I consider weirdness (though may just be normal Windows 7 behavior).  My user account is included in the Local Admins group.  When my computer needs to perform an Admin function, I'm prompted to confirm that I intended the action.

[Jeff_Coatsworth]

Starting with Vista, just being a local admin didn't get you full rights to your own c:\ drive (unlike back in the XP days); you had to give yourself permission to do anything in c:\ - this is probably the same thing happening in Win7. Try right-clicking on your c:\ drive and look at the security settings.