Unable to generate a Word document (RH9 and Office 2010)

Report · Mar 05, 2012

Hello Everybody,

we have an issue with Robohelp 9 (patched to newest version). We are trying to generate a Word document (doc, docx) in the section of "Printed Documentation". If we click on the printed documentation on the left side (in the menübar), 2 popup windows flashing to the screen with the following complete message: "False Parameter". I can click on "OK" if i do it, both windows will close and the General Printed Document Page is loading.

The Problem is that all dropdown fields are blank and we cant chose .doc or .docx. I reinstalled both Programms (TCS and Office) it doesnt help me.

I have screenshoted and uploaded the blank Print Document General window at tinypic.

http://tinypic.com/r/t6drnn/5

Peter Grainge was asking me:

Also try with one of the sample projects. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left. Same problem?

It doesnt work. (same problem)

Thx for help

Greetings Andreas B

Report · Mar 05, 2012

This all points to some sort of installation issue. I notice from the screen you posted that a lot of the fields are completely blank. They shouldn't be. They should have default values. Check that you are installing following Peter's advice at http://www.grainge.org/pages/authoring/installing/installing.htm.

Colum