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unable to generate pdf or word...error message is displayed

New Here ,
Mar 21, 2017 Mar 21, 2017

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Hi,

I re-installed the Adobe Technical Communication Suite two days ago, since all systems in my company were formatted. I have started working with Robohelp. When I try to create a pdf output or printed documentation, I get the following error message.

Inline image 2

I am currently on Windows 10 and use MS Office 2016. Please suggest a work around.

Thanks,

Lovina

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LEGEND ,
Mar 22, 2017 Mar 22, 2017

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Hmmm, I'm not sure if it's just me, but I cannot see the image.

What does it say? Have you tried updating RoboHelp? If your RoboHelp is version 2015, I believe you will need to update it in order to use Office 2016.

Cheers... Rick

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Community Beginner ,
Mar 24, 2017 Mar 24, 2017

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This is the message I get.

Robohelp 2015, Windows 10 64 bit, Microsoft Office 365 Pro Plus (installed on PC rather than cloud based).

So it looks like Adobe don't support Microsoft Office 365 Pro Plus.

Any help with this would be much appreciated.

Cheers...

David.

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Adobe Community Professional ,
Mar 24, 2017 Mar 24, 2017

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You haven't confirmed whether you have applied the updates to this version. Service Release 2 is required to play with Office 2016.

This link is to Service Release 4 which included all the previous service releases.

Adobe - Support : RoboHelp Support Center : Service Releases

Does that fix the problem?


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

Please use the Blue reply button at the top. It helps keep posts in order.

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New Here ,
Mar 24, 2017 Mar 24, 2017

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Hi,

I have upgraded to the latest version of Robohelp and now it works fine.

Thanks,

Lovina

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