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Unable to generate printed doc for RoboHelp 11

New Here ,
Nov 26, 2018 Nov 26, 2018

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Hi

While generating printed doc for RoboHelp 11, I am getting the following error.

Any suggestions?

Thanks

Meenu

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Adobe Community Professional ,
Nov 27, 2018 Nov 27, 2018

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Some clues would help.

1] Is Microsoft Word installed? You haven't said.

2] Which version?

My guess is that it is an incompatible version. See Versions of Windows and MS Word compatible with RoboHelp

If your version is compatible, post back.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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New Here ,
Nov 27, 2018 Nov 27, 2018

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Yes, MS Word 2013 is installed on my system.

I checked, the Word version is compatible.

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Adobe Community Professional ,
Nov 27, 2018 Nov 27, 2018

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Is Word installed with its normal.dot template on your local drive? If your IT people have put it on a network, it can cause issues.

It used to be the case that it was important that Word was installed and run before RoboHelp. It could be worth trying uninstalling RoboHelp and installing it again.

If that's not it, then this was a fairly common problem with versions 7, 8 and 9. For those Adobe released fixes. It would be worth contacting Support as they may have a similar file for 11.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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RoboHelp Documentation