Unable to generate printed documentation

[tsonmiramar]

I am running RoboHelp 9 HTML using Microsoft Word 2010 on a Windows 7 machine.

Whenever I try to generate printed documentation using a single source layout that is set up for generating either a .docx file or a .doc file the program hangs up after printing the output message "Processing Topics". This occurs with the simple "Test" sample provided by Adobe that contains only one topic as well as with a more complicated project.

I read some posts that said things about anti-virus software that may affect RoboHelp. On my system the security department at my company has control of that, so I am not really sure what anti-virus software I have. When I look in my "All Programs" list under the "Start" menu, I do not see any anti-virus software programs except something called "System Center 2012 Endpoint Protection". I believe this is the anti-virus software that the security department uses, and there is an icon for it in my System Tray. Has anyone ever heard of issues involving that software and RoboHelp?

Meanwhile any other insights any of you may have into this problem would be greatly appreciated.

[Peter Grainge]

Are you generating to a local drive or a network drive? If the latter, try the former.

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[tsonmiramar]

I am generating the file locally.

[tsonmiramar]

I am generating the file locally, but my RoboHelp Source Control database is on another machine on the network. Does the generation process access the source control database?

[RoboColum_n_]

To be honest I'm not sure if it does, but there are additional files and folders created inside the project's source directory depending on where you are generating the output. Try generating your Word file to a local drive (e.g. C:\Output). If that has the same issue, take a copy of your project and make sure it is not in the RSC database. Then try to generate that. Let us know how you get on.

[tsonmiramar]

I get the same behavior using the very simple Sample project that I got from Adobe when I installed the product. That project is not in my RSC database, so I do not believe that networking is the issue. I still believe it is related to my anti-virus software somehow, so I am going to investigate with my security people whether I can somehow temporarily disable the anti-virus software and see if that solves the problem. It may take me some time to go through the necessary bureaucracy to do that so if you don't hear from me in a while don't worry, I'll get back to this forum when I know something more definitive.