Unable to login / activation issue RH2019 Classic

[mjjhhc]

Hello,

I contacted Customer Care. They indicated an activation issue RoboHelp fails to stay activated. Even though my Creative Cloud and other indicators recognize my status/installation, I am unable to login >> the system accepts my email address but doesn’t proceed to the password window. How can I stay activated? Thanks very much!

[Peter Grainge]

Did they have a written or oral dialogue with you? How did you get the response you have posted? 

This is something I think only Adobe can resolve so let me know the above and the case number along with some info on how your contact went. I can then raise this with an Adobe contact.

I have assumed RoboHelp is installed to the default location and you or whoever installed it had admin right. If that's not the case, I would try an uninstall, reboot and reinstall. Also you are on Windows 10 or 11.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[mjjhhc]

Thanks Peter! 
I interacted with Adobe Customer Care using witten dialogue via chat (chat attached).
Yes, it would be great if you can raise this issue with Adobe >> it seems they have to fix the RH activation protocol. 
case number is ADB-30795760-P8F0. 
I won't be surprised if I have to reinstall.
Thanks again! 

thanks again.

[Jeff_Coatsworth]

This is happening when you launch RH2019 Classic? Are you in some corporate scenario where the Internet is restricted?

[mjjhhc]

yes, unfortunately there are some restrictions; apparently the google auth would work, but I am curently unable to use it because of corporate restrictions

[Peter Grainge]

According to the dialog they fixed it. Where's the dialogue saying there is an issue that Adobe have to fix?

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.