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Unable to login / activation issue RH2019 Classic

Explorer ,
Sep 01, 2023 Sep 01, 2023

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Hello,

I contacted Customer Care. They indicated an activation issue RoboHelp fails to stay activated. Even though my Creative Cloud and other indicators recognize my status/installation, I am unable to login >> the system accepts my email address but doesn’t proceed to the password window. How can I stay activated? Thanks very much!

 

case-activation-2023-09-01_12-57-14.jpglogin-spin-2023-09-01_9-24-35.jpg

 

 

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Community Expert ,
Sep 01, 2023 Sep 01, 2023

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Did they have a written or oral dialogue with you? How did you get the response you have posted? 

 

This is something I think only Adobe can resolve so let me know the above and the case number along with some info on how your contact went. I can then raise this with an Adobe contact.

 

I have assumed RoboHelp is installed to the default location and you or whoever installed it had admin right. If that's not the case, I would try an uninstall, reboot and reinstall. Also you are on Windows 10 or 11.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Explorer ,
Sep 01, 2023 Sep 01, 2023

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Thanks Peter! 
I interacted with Adobe Customer Care using witten dialogue via chat (chat attached).
Yes, it would be great if you can raise this issue with Adobe >> it seems they have to fix the RH activation protocol. 
case number is ADB-30795760-P8F0. 
I won't be surprised if I have to reinstall.
Thanks again! 
adobe-cust-care-chat-trx-EXC-2023-09-01_11-19-57.jpg

 

thanks again.

 

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Community Expert ,
Sep 01, 2023 Sep 01, 2023

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This is happening when you launch RH2019 Classic? Are you in some corporate scenario where the Internet is restricted?

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Explorer ,
Sep 01, 2023 Sep 01, 2023

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yes, unfortunately there are some restrictions; apparently the google auth would work, but I am curently unable to use it because of corporate restrictions

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Community Expert ,
Sep 01, 2023 Sep 01, 2023

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According to the dialog they fixed it. Where's the dialogue saying there is an issue that Adobe have to fix?

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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