Unable to publish to RoboHelp Server 7

[larrytrain]

When I attempt to publish a RoboHelp 7, Webhelp Pro project to RoboHelp Server 7 it creates the files on my computer but when I select Publish, it generates the error "Warning: Failed to publish to "Robohelp 7 Server". reason: Unable to connect to the RoboHelp server on 'ip address'." The login and password have administrator rights. Does anyone have and idea why it will not publish to the server.

[larrytrain]

We discovered an incorrect URL. We no longer get the error message however, we are still unable to publish to the server. WebHelp Pro creates the files and, after I click Publish, it displays the progress graphic and never finishes. The progress bar never changes and I have to use Task Manager to end the RoboHelp program. Has anyone else encountered this problem?

[Guest]

Yes, I had that problem. I'm still experiencing issues, but different ones. The hanging/end task problem that you refer to, I eliminated by adding something to the TOC and Index, which were previously empty. Once I did that, I didn't hang anymore during the publishing process.

[larrytrain · Accepted solution]

We discovered that we needed to add the domain before the username. Then the server recognized the login.