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Unable to start Robohelp 2019 and getting error Update required Your browser or operating system is

New Here ,
Nov 29, 2021 Nov 29, 2021

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I have Adobe robohelp2019 installed on PC but unable to start Robohelp 2019 and getting 

Error : Update required Your browser or operating system is no longer supported.

We have mutiple PC which have the same issue.

Please help

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Community Expert ,
Nov 29, 2021 Nov 29, 2021

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You haven't said what browser and OS you are using. See Versions of Windows and MS Word compatible with RoboHelp (adobe.com)

 

If you are running a compatible OS I suggest you contact Support on this one. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

 

Let us know the outcome please.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

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Community Expert ,
Nov 29, 2021 Nov 29, 2021

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