Unable to upgrade a project into Rh 2019 update 7 or 8

[Matt S - Tech Comm Tools]

Anyone having success upgrading into release 7 or 8?

I've done this in earlier updates, but it's not working now, even on a simple project.

Or, more accurately, it says it is converted, then hangs up trying to open the converted project.

I've tried restarting Rh, but it still hangs while reading files.

[Peter Grainge]

There's a known issue with Update 8 and there's a link to Adobe's fix at RoboHelp 2019 on my site.

That was limited to Update 8 though. I am not aware of it being a general issue with Update 7.

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See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

[Matt S - Tech Comm Tools]

Thanks Peter, I was able to use a beta of Update 9 to open the files.