Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Unable to upgrade a project into Rh 2019 update 7 or 8

Adobe Community Professional ,
Aug 15, 2019 Aug 15, 2019

Copy link to clipboard

Copied

Anyone having success upgrading into release 7 or 8?

I've done this in earlier updates, but it's not working now, even on a simple project.

Or, more accurately, it says it is converted, then hangs up trying to open the converted project.

I've tried restarting Rh, but it still hangs while reading files.

Views

138

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 16, 2019 Aug 16, 2019

Copy link to clipboard

Copied

There's a known issue with Update 8 and there's a link to Adobe's fix at RoboHelp 2019 on my site.

That was limited to Update 8 though. I am not aware of it being a general issue with Update 7.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 16, 2019 Aug 16, 2019

Copy link to clipboard

Copied

LATEST

Thanks Peter, I was able to use a beta of Update 9 to open the files.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation