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Update to Robohelp 2022.3 not working

Community Beginner ,
Oct 16, 2023 Oct 16, 2023

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I am trying to Update RH 2022 Update 1 manually. The update process starts fine, but then I get the following error message. I tried to update to RH 2022.2 and 2022.3 both, but had the same result each time.

 

Exit Code: 146
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 1 warnings(s) 

FATAL: Error (Code = 146) executing in command 'MoveFileCommand' for package: 'CoreSync-mul', version:5.16.2.1
FATAL: Error occurred in install of package (Name: CoreSync-mul Version: 5.16.2.1). Error code: '146'
WARN: Unable to move file at "/System/Volumes/Data/.adobeTemp/D628F77B-AAAD-49A3-9158-99A106BB3A7B/1/CoreSync/Core Sync.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/Adobe Crash Reporter.app/Contents/Resources/de.lproj/MainMenu.nib" to "/Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/Adobe Crash Reporter.app/Contents/Resources/de.lproj/MainMenu.nib" . Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.
-------------------------------------------------------------------------------------

 

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Community Expert ,
Oct 16, 2023 Oct 16, 2023

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What do you mean by "manually"?

 

See if this thread helps. https://community.adobe.com/t5/robohelp-discussions/update-3-of-robohelp-2022-release-is-now-availab...

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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Community Beginner ,
Oct 16, 2023 Oct 16, 2023

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I manually downloaded and tried to install the update. The installer ran up to 80% and then showed the error message.

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Community Expert ,
Oct 16, 2023 Oct 16, 2023

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Make sure you're running the update as an admin on your machine.

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Community Beginner ,
Oct 16, 2023 Oct 16, 2023

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I am using the RH macOS version on Ventura 13.6. I don't know how to update as an admin on the Mac, but I don't think that is the problem anyway. The error message tells me that the file cannot be moved and I have to rename it (error code 146).

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Community Expert ,
Oct 17, 2023 Oct 17, 2023

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The main supporters here are Windows users. I suggest for this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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Community Expert ,
Oct 17, 2023 Oct 17, 2023

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You made sure you grabbed the .dmg Mac version installer, right?

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Community Expert ,
Oct 17, 2023 Oct 17, 2023

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I think this part of the message is the key, but I don't know enough about Macs to be sure.

 

"Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it."

 

So it sounds like the second folder location in that "WARN" message doesn't have write permission, so the MoveFileCommand fails as that requires write access.

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