Updating an Old Help Project

[Cynthia Pao]

Greetings!

I have an old RH project in the form of a *.xpj file. I tried opening it in RH 2022.5.28, but RH keeps generating an error.

I think there is a way to backward save my *.chm file. Is that correct?

Thanks!

Cindy

[Peter Grainge]

To upgrade to 2022 go to File > Upgrade. It creates a new project leaving the old one untouched.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Cynthia Pao]

Hi, Peter:

It's not working for me, and I'm not sure why:

Is there a log I can check?

Cindy

[Peter Grainge]

I don't think so but not sure. I suggest for this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Peter Grainge]

Can you share the project? If you can, then see the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

I'll take a look tomorrow.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Cynthia Pao]

I'm sorry, Peter, I cannot share the project. This is, unfortunately, the situation with most of my projects.

I'll create a new project and see if I can import the topics instead.

Thank you for your offer!

Cindy

[Peter Grainge]

Try it but doubt it will upgrade the topics.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Cynthia Pao · Accepted solution]

I'm not sure what exactly happened, but I have been able to open the old project file and update it.

Here's what I did:

1. Updated RoboHelp. I had not updated recently.

2. Downloaded a different set of project files from an archive we have here.

I was then able to open the old .xpj file and create a new project.