Upgrade Robohelp x5 to 7

[Guest]

The dlls we use for RoboHelp X5 are a higher version than the same dlls we would use in RoboHelp 7 upgrade. Because RoboHelp X5 dlls version is higher our installer will not lay down the new dlls for RoboHelp 7.

Any suggestions?

[Peter Grainge]

Can you please try again?

RH7 can be installed alongside X5 if you have a full RH7 licence rather than an upgrade. "Our" installer will not "lay down" the DLLs.

Sorry but the problem is so unclear, I cannot help at the moment.

[Guest]

The 5X versions are as follows:
1) bsuuWin32FileServices.dll
a. Version 13.0.584.0
2) bsuuProjectRepositoryServices.dll
a. Version 13.0.584.0

The 7 versions are as follows:
1) bsuuWin32FileServices.dll
a. Version 7.0.145.0
2) bsuuProjectRepositoryServices.dll
a. Version 7.0.145.0

The installer looks for the latest version #, since RoboHelp 5X version # is higher the installer will not install the files for the upgrade.

[Peter Grainge]

Nobody else has had any such issue so I think you will have to take this up with Adobe Support.

[Peter Grainge]

I just noticed the way you refer to "our installer". Are you using some proprietary installation software? If you are, I think you need to take this up with them. As I indicated, this has not been an issue for anyone else.