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Upgrade to RH2020 Failed and Now the RH2017 Content is Not Available in RH2017

New Here ,
Jan 15, 2021 Jan 15, 2021

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I've been using RGH2017 for a long time.  I installed RH2020 recently.  I can open my .XPJ in RH2017 but all the topics are missing.  I made a full copy of the entire project in a separate folder before I used RH2020 to protect it when I upgraded.  The topics are missing in that folder as well. When I attempt to view topics from the TOC, all the links are broken.

 

I tried to upgrade my RH2017 project to RH2020.  The conversion process took only 3 seconds.  The new output does not have any topics, just a few images. Nothing has been converted.   I ran the output as responsive HTML5 to see what was generated and all I got were folders.  There was no content. 

 

I can't even work on my project in RH2017 anymore.  And I honestly dread having to rebuild four years of content all over again. 

 

What did I do wrong?  

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Adobe Community Professional ,
Jan 29, 2021 Jan 29, 2021

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Doesn't sound like anything changed since the last time they generated back in March of 2020, so a backup from that time would be sure to be intact.

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Adobe Community Professional ,
Jan 30, 2021 Jan 30, 2021

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A late thought but did you by any chance also generate a CHM output? They can quite easily be reverse engineered into a working project.

 

Let us know in due course if you do get this resolved.

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