User feedback and Ratings

[Achal__]

Hi,

I might be asking an out-of-context query but this is a current requirement in my organization and I am stuck. I am using a Frameless output content and I've hosted the files within the Application. When the user clicks on the Help icon within the Application, the user is redirected to the Web Help. Now, we are looking to implement a mechanism in which User can provide ratings and feedback. Is it possible to do that or any other workaround? How to receive User Feedback. E.g. 

• Not Sufficient
• Irrevalant Information
• Inaccurate Information
• More infographics/examples
• Other (Add Comments)
• Click the Submit Feedback Button
• Multiple Choice Options

[Jeff_Coatsworth]

It's not built-in into RH, but you can add external rating/feedback mechanisms to the Master pages to have them propagated through all topic pages. There have been a few posts about it in the forums.

[Peter Grainge]

Not what you really want but built in is the option for users to create an email.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Achal__]

@Peter Grainge  Thanks for the response. Where can I find that create an email option?

[Peter Grainge]

Follow this link 

This link is for Classic but I think you will be able to make it work in the new UI versions.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.