4
Replies
4
4
Replies
LEGEND
,
Hi Steve
I'll be posting this and hoping my fellow Adobe Community Expert John Daigle chimes in with more.
I don't believe any version of RoboHelp or RoboHelp Server offers a "User Feedback" feature. I should add here that my understanding of "User Feedback" is to expect that a link is provided somewhere in a prominent place in the help that allows the user to open a form and provide feedback. Similar to the Microsoft "Was this helpful?" thing we see.
I believe that what you see with RoboHelp server is a report of how many times certain topics were accessed.
Cheers... Rick
I'll be posting this and hoping my fellow Adobe Community Expert John Daigle chimes in with more.
I don't believe any version of RoboHelp or RoboHelp Server offers a "User Feedback" feature. I should add here that my understanding of "User Feedback" is to expect that a link is provided somewhere in a prominent place in the help that allows the user to open a form and provide feedback. Similar to the Microsoft "Was this helpful?" thing we see.
I believe that what you see with RoboHelp server is a report of how many times certain topics were accessed.
Cheers... Rick
Valorous Hero
,
Hi again Steve
Well, I believe RoboHelp 6 introduced a new output. FlashHelp Pro. Since WebHelp Pro was the only output type that worked with the RoboHelp Server (AKA RoboEngine), I would assume that FlashHelp Pro now offers the same. So if your output is FlashHelp Pro, then you should be able to see the reporting you are after.
Keep in mind that the report is only going to provide how popular certain topics are. It won't be able to tell you which users are hitting certain topics.
Cheers... Rick
Well, I believe RoboHelp 6 introduced a new output. FlashHelp Pro. Since WebHelp Pro was the only output type that worked with the RoboHelp Server (AKA RoboEngine), I would assume that FlashHelp Pro now offers the same. So if your output is FlashHelp Pro, then you should be able to see the reporting you are after.
Keep in mind that the report is only going to provide how popular certain topics are. It won't be able to tell you which users are hitting certain topics.
Cheers... Rick
Hey, robosteve!
The RoboHelp Server 7 does indeed provide user feedback reports!
In previous versions of the old RoboEngine (v4) FlashHelp was not supported. However, when Adobe took over development, they enhanced this feature and it is now provided as "FlashHelp Pro".
As Rick says, you won't get user feedback by a person's name (privacy issues) but you will get a robust set of information from users as they access various topics. This can greatly help your ability to continuously improve the quality of your help system.
You can read more specifically about the reports here (though it focuses on RH Server 6, the article is valid for RH Server 7 as well:
Adobe RoboHelp Server 6 improves the feedback loop
Thanx,
John
The RoboHelp Server 7 does indeed provide user feedback reports!
In previous versions of the old RoboEngine (v4) FlashHelp was not supported. However, when Adobe took over development, they enhanced this feature and it is now provided as "FlashHelp Pro".
As Rick says, you won't get user feedback by a person's name (privacy issues) but you will get a robust set of information from users as they access various topics. This can greatly help your ability to continuously improve the quality of your help system.
You can read more specifically about the reports here (though it focuses on RH Server 6, the article is valid for RH Server 7 as well:
Adobe RoboHelp Server 6 improves the feedback loop
Thanx,
John
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