User Stat Summary Reports not showing everyting

[Guest]

I use RoboHelpx5 with ROboEngine / no source control.

When you pull user Stat Reports there is a graph at the top showing a summary. They worked fine since Sept 2005. We had to build a new engine on new servers (we got bought by a big company) and had to migrate to their servers. Now, poof, the summary graph is gone and I need it back for a big presentation.

My server guy has tried multiple things but is getting inconsistent results.

By the way, how do you get a Junion Member/Sr Member Status? I've been on here since 2005 and just noticed it. smile::::::::::::::: As Rodney Dnagerfield might say....I get no respect - lol

Cindi

[RoboWizard]

Isn't this the same issue that was posted a couple of days ago at the link below?

Click here to read the thread

[Guest]

Yes. It is the same post. I did not get an answer within a few days so thought many didn't go into roboEngine Forum and posted in General Forum, thinking more people went into General Forum.

Getting desperate......need answer by Tuesday!
Cindi

[Peter Grainge]

Cindi

I wish I could help you with the main question about your stats but I cannot.

The membership status is to do with the number of posts.

[RoboColum_n_]

Could you elaboate on the "inconsistent results" your IT guy is getting? This seems to suggest that the server is working just not all the time or the way you want!

[Guest]

The inconsistencies occurring are when he is trying different things to fix the issue. So, for example, if he replaces the image it works sometimes and sometimes it does not.

We thought there might be a permissions issue somewhere. Any ideas?

Cindi