User unable to open Database in RSC 3.1

Report · Jul 23, 2009

Hey Everyone

I've got a user whose unable to open a database in RoboSource Control 3.1. She receives no error and RSC just sits there like DB connection was never opened. She can open other databases.

I've tried different accounts on her machine and the database won't open for them either, but her account can open the database from other machines. I've repaired and uninstalled/reinstalled RSC but to no avail. I originally thought this to be a cache problem, but since it's affecting other accounts I'm no longer sure.

Has anyone seen something like this before?

Thanks!

Report · Jul 24, 2009

Hi, ConundrumNF, and welcome!

Do you mean that your user can't open the db from RSC Explorer, or is it just a problem from RH? Once she's opened it from RSC Explorer, that should make it possible for her to make the RH connection.

If she can't get into the db from RSC, you might want to double-check her profile in the user library.

G

In Response To Gravenstein · Jul 24, 2009

I am out of the office until 27-07-2009.

If you require assistance please contact the helpdesk at

helpdesk@pathix.com or +1 709 724 8529.

Thanks

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User unable to open Database in RSC 3.1" sent on 7/24/2009 8:43:06 PM.

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