What is "Default" in Usage Statistics report detail?

Report · Jun 04, 2010

I am running RoboHelp Server 8 and am outputing the "Usage Statistics" report which has an option to report on Browsers and Operating Systems. In the results for both is a category called "Default" (see images below). Does anyone know what this means? If you can answer that, maybe you can also tell me what the "Unknown" operating system is? I suspect this maybe an Apple Mac user as I know one of our users has tried accessing the help through the application installed on a Mac.

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Report · Jun 04, 2010

Further to my previous post, I can confirm that the "Unknown" operating system is definitely NOT an Apple Macintosh user. Having run the report on another area, a seperate "Macintosh" category is displayed thus leaving me in the dark again. If anyone can shed some light on this and the "Default" category I'd be very grateful.

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