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When creating a Content Only output preset, there is no option to select a publish profile.

Community Beginner ,
Jun 02, 2021 Jun 02, 2021

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Background: I'm having issues outputting to Zendesk using the Knowledge Base output preset. As a test, I want to try using the Content Only output preset.

 

The actual issue: I have my publish profile set up correctly. PubProfile.jpgWhen on the Publish page of the Content Only output preset, there are no publish profiles from which to choose. PublishProfile.jpg I can generate but when I try to publish, I receive (as expected) an error that there is no selected publish profile and would I like to select one. I choose yes but then nothing happens. I feel like I'm missing something?

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correct answers 1 Correct answer

Explorer , Jun 10, 2021 Jun 10, 2021

I spoke with Adobe support who said that for Content Only output, the output preset must be File System, FTP or SFTP. From what I saw in the Adobe help, documentation was for an older version when outputting for something like Zendesk was Content Only, but now it should be Knowledge Base.

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Community Expert ,
Jun 02, 2021 Jun 02, 2021

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Have you closed and reopened the project since creating the profile. Sometimes fixes issues such as this?

 

Either that or when you are in a Content Only output then RoboHelp does not display Knowledge Base publish profiles. You would have to check that with Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

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See www.grainge.org for free Authoring and RoboHelp Information

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Explorer ,
Jun 10, 2021 Jun 10, 2021

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I spoke with Adobe support who said that for Content Only output, the output preset must be File System, FTP or SFTP. From what I saw in the Adobe help, documentation was for an older version when outputting for something like Zendesk was Content Only, but now it should be Knowledge Base.

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