• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

When creating a Content Only output preset, there is no option to select a publish profile.

Community Beginner ,
Jun 02, 2021 Jun 02, 2021

Copy link to clipboard

Copied

Background: I'm having issues outputting to Zendesk using the Knowledge Base output preset. As a test, I want to try using the Content Only output preset.

 

The actual issue: I have my publish profile set up correctly. PubProfile.jpgWhen on the Publish page of the Content Only output preset, there are no publish profiles from which to choose. PublishProfile.jpg I can generate but when I try to publish, I receive (as expected) an error that there is no selected publish profile and would I like to select one. I choose yes but then nothing happens. I feel like I'm missing something?

Views

161

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Explorer , Jun 10, 2021 Jun 10, 2021

I spoke with Adobe support who said that for Content Only output, the output preset must be File System, FTP or SFTP. From what I saw in the Adobe help, documentation was for an older version when outputting for something like Zendesk was Content Only, but now it should be Knowledge Base.

Votes

Translate

Translate
Community Expert ,
Jun 02, 2021 Jun 02, 2021

Copy link to clipboard

Copied

Have you closed and reopened the project since creating the profile. Sometimes fixes issues such as this?

 

Either that or when you are in a Content Only output then RoboHelp does not display Knowledge Base publish profiles. You would have to check that with Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 10, 2021 Jun 10, 2021

Copy link to clipboard

Copied

LATEST

I spoke with Adobe support who said that for Content Only output, the output preset must be File System, FTP or SFTP. From what I saw in the Adobe help, documentation was for an older version when outputting for something like Zendesk was Content Only, but now it should be Knowledge Base.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation
Download Adobe RoboHelp