When I import a MS Word document into RoboHelp 2002.5.28, nothing is coming over

[rlroberts918]

Hello!

I am currently working on a project where I need to import a MS Word document into RoboHelp. Everything seems to go smoothly in the import process, but when I go to look at the newly created module, no topics are populating from the MS Word document into RoboHelp. On the few occasions that it has worked, when I go to open the topic, I am given code (below) rather than content. Has anyone seen this issue or, more importantly, ways to correct it?  I should note that several of the Word documents are years old. I don't know if this would make a difference, but any help would be greatly appreciated!

[Peter Grainge]

I haven't seen reports with this message before but it strongly suggests your organisation is blocking the document. You will need to speak to your IT on that.

The document should be in DOCX format rather then the old DOC format so I would open them in Word and upgrade them first.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Amebr]

This thread suggests that it's a Sharepoint configuration that you'll need to discuss with your sharepoint admin.

https://www.reddit.com/r/Intune/comments/1d4so4h/conditional_acess_policy_which_blocks_sharepoint/

Perhaps initially try manually downloading a document directly to your PC - try somewhere like C:\DocsForImport, to ensure you don't also run into any issues with OneDrive, etc. If you can't manually download, then it's definitely something your admin will need to fix. If you can download it, then maybe the admin needs to authorise Robohelp for Sharepoint (just theorising on this one though as I haven't encountered the issue myself)?