Why do character styles disappear after an upgrade to RH9? And more...

Report · Feb 11, 2011

I am trying out version 3 of the technical communication suite and have developed a few concerns about RoboHelp 9. I'm wondering if anyone has feedback on the following:

After opening a version 7 project in RoboHelp 9, I noticed that all of my custom character styles are gone. They are not listed in the "style" pane (when the drop-down is set to either "Character Styles" or "Paragraph and Character Styles"), and the text itself does not look correct. Has anyone experienced anything like this? I checked the RH9 release notes, and the three known issues listed have nothing to do with character styles.

On a broader note, I read elsewhere in this forum that upgrading from RH version 7 to either 8 or 9 can be painful. Does anyone know whether Adobe (or anyone else) has a list of upgrade warnings, or a list of proposed solutions for making the upgrade process go more smoothly? I'm not seeing anything in the official Adobe documentation, though I could be missing it.

Also, if anyone has an opinion on whether the FrameMaker-RoboHelp integration is better in version 3 of technical communications suite (compared with version 1, which is I am), I would be interested in hearing your reactions. After a first pass, the only part of the version 3 suite I'm really impressed with is the new Acrobat.

thanks,

Abby

Report · Feb 13, 2011

If you would like to create a new project and set up a topic with your CSS in it, I will take a look at it. How to send it is described on the Contact page on my site.

The most common issue with upgrading to 8 was lists. You can read about that on my site. Look under RoboHelp > Lists.

With 8 the big issue was a bug that will not affect you in 9. The project lost track of files.

I cannot help you on the FM integration and suggest you post a separate question on that aspect at http://forums.adobe.com/community/robohelp/robohelp_framemaker

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Report · Jul 29, 2011

Just commiserating. We are experiencing the same issue with character styles during our conversion. Only a couple thousand instances of the problem.

The upgrade process left our css file intact, but the markup in the topics that called for the character style is just wiped out.

Report · Jul 30, 2011

If you can send me a source topic that did not upgrade properly and the CSS, I will take a look. See my Contact page on my site.

I need a page from RoboHelp 7 before it was upgraded and it would be useful to have the same page after the upgrade. Just prefix the files RH7 and RH9 in Windows Explorer.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.