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I am facing exact issue with RoboHelp 2020 version. Please help to resolve this at the earliest as it is affecting my project deliverables.
Moderator - Post branched to a new thread as this version is very different to the version for the rest of the thread. The issue is the output font is incorrect.
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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.
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Check your settings against this topic. RH2020 Microsoft HTML Output - CHMs (grainge.org)
I don't think it is a version issue but do you have Update 8 applied. You should see in Help > About 2020.8. You are also entitled to update to 2022 as part of your subscription.
Post back if still not working.
________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.