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Word files with lots of bookmark links not uploading

Community Beginner ,
Oct 27, 2022 Oct 27, 2022

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Hi all, I am a very new Robohelp user. I am trying to upload a 28 page word file with ~ 27 bookmark links in it but I keep getting "Document Read Error" message. I have tried uploading a document with just one bookmark link and that worked fine so am wondering if there is a limit on the number of links?

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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No limit I know of. The message often indicates the document is open but can mean it is corrupt. What format? DOC or DOCX?

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Community Beginner ,
Oct 31, 2022 Oct 31, 2022

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Thanks for your answer Peter. It's DOCX. I have tried copy pasting the content into a new word file incase the original was corrupt but it didnt fix the issue. I also made sure I had the file closed. 

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Community Expert ,
Oct 31, 2022 Oct 31, 2022

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@Sarah26838573n79f  - I'd take @Surbhi_Maheshwari up on the offer.

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Community Beginner ,
Oct 31, 2022 Oct 31, 2022

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Yes, I'm just in the process of finding out if I am allowed to share the file 🙂

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Adobe Employee ,
Oct 31, 2022 Oct 31, 2022

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Hi,

As Peter said, there is no limit on number of bookmarks in word document import. Can you please share your sample word document where we can reproduce this issue at sumahesh@adobe.com? We will look at it and get back to you.

Thanks and Regards,
Surbhi Maheshwari

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Community Expert ,
Oct 31, 2022 Oct 31, 2022

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Hopefully you have seen that you would be sharing it with Adobe.

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Community Expert ,
Oct 31, 2022 Oct 31, 2022

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Another thing to check would be that the bookmarks only contain letters, numbers and underscore characters. That should ensure they are compliant with HTML standards before you import.

(Oh, and perhaps that they don't start with a number, I feel like that might be part of the HTML rules, but I'm on holiday today and am being lazy about looking up the spec. 🙂  )

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