Word Import - Multiple issues - RH8

[Ian_Dewar]

Hi

I am new to RH and have RH8. I am facing several problems.

1.  When importing most Word docs I get a Server Busy warning. This eventually goes after selecting Retry several times.

2.  I have a 400 page Word document to import. It appears to start to import OK (despite above warning), but when the import is complete there is no content - although the project files appear to have been created.

Are the above problems due to the size of the document and power of my PC (I have 1GB RAM in a Dell Optiplex GX280)? Although even small documents seem to throw up the Server Busy warning.

3.  I am working around the above issue by importing multiple small sections (less than ideal but seem to work). But when the first document is imported, the TOC is settting Headings 1 and 2 as Books with no content - the associated sub-sections (i.e. 1.1, 1.1.1. etc all come in as topics with the required text).  What am I doing wrong here?

Thank you

Ian 

[Peter Grainge]

1GB is pretty small these days and could be the cause. I cannot say that it is.

Is the document on a network or local? You could try copying the document locally and then importing, not sure that will help but worth a try.

---

See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge