XLIFF Translations erasing page contents in RoboHelp 2022.2.22

Report · Jul 10, 2023

I'm trying translations for the first time.

I created a Spanish translation project, and exported a file to XLIFF.

Whenever I import that XLIFF back, even if unchanged, it wipes the <body> contents of that page in the translation project.

Am I doing anything wrong, or could this be a bug?

Using RH 2022.2.22. XLIFF importing didn't even work in 2020 and I upgraded solely for this feature.

Report · Jul 10, 2023

I doubt this is a bug as others would have reported the problem and I know it is being used successfully.

Unfortunately the forum is mostly supported by users who do not use this feature. Unless someone comes along with an answer, I can only suggest trying Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

Let us know how you get on as it may help someone else in the future.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.