Dear Sir or Madam,
we bought a subscription for Adobe RoboHelp 2015 a year ago. Now we want to update to 2017. However, it seems there is no way and no information about how to access/download Adobe RoboHelp if you have a subscription plan. If we log in with our Adobe ID, it shows that we have a Adobe RoboHelp 2017 subscription now, which is great but how to access/download the product? We tried everything out: Creative Could Manager, Adobe Website, etc. but RoboHelp is not there. (At least not for subscription customers)
So can you please tell us how to access/download our subscription based Adobe RoboHelp 2017.
open robobhelp>ciick help>updates..
Won't that just apply RoboHelp 2015 service releases?
If that does prove to be the case, install RoboHelp 2017 trial version and
then log in with the Adobe ID linked to the subscription. I'm told by Adobe
that will pick up the fact you have a subscription.
I'll be interested to learn how you get on.
(i don't know about robohelp specifically. it could work differently than other subscription programs, but the others would update to the latest major version.)
in any case, it's worth a try.
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Because our vendor is still using 2015 we need to obtain the 2015 version ourselves. It was told that we could purchase a 2017 licence and run 2015 with that licence.
Is this correct? or do we need to contact support first to downgrade the licence.
Much appreciate your help
we'll get into contact with you off-list regarding this asap.