Access Adobe RoboHelp 2017 (Subscription, 2015 currently installed)

New Here ,
May 12, 2017 May 12, 2017

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Dear Sir or Madam,

we bought a subscription for Adobe RoboHelp 2015 a year ago. Now we want to update to 2017. However, it seems there is no way and no information about how to access/download Adobe RoboHelp if you have a subscription plan. If we log in with our Adobe ID, it shows that we have a Adobe RoboHelp 2017 subscription now, which is great but how to access/download the product? We tried everything out: Creative Could Manager, Adobe Website, etc. but RoboHelp is not there. (At least not for subscription customers)

So can you please tell us how to access/download our subscription based Adobe RoboHelp 2017.

Thanks

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Adobe Employee , May 12, 2017 May 12, 2017
You can download RoboHelp 2017 from here:Adobe RoboHelp (2017 release)-Free Trial Don't get confused, because it says "Trial". Just download and install it and activate it with your account.

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Adobe Community Professional ,
May 12, 2017 May 12, 2017

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open robobhelp>ciick help>updates..

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Adobe Community Professional ,
May 12, 2017 May 12, 2017

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Won't that just apply RoboHelp 2015 service releases?

If that does prove to be the case, install RoboHelp 2017 trial version and

then log in with the Adobe ID linked to the subscription. I'm told by Adobe

that will pick up the fact you have a subscription.

I'll be interested to learn how you get on.

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Adobe Community Professional ,
May 12, 2017 May 12, 2017

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(i don't know about robohelp specifically.  it could work differently than other subscription programs, but the others would update to the latest major version.)

in any case, it's worth a try.

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Adobe Employee ,
May 12, 2017 May 12, 2017

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You can download RoboHelp 2017 from here:

Adobe RoboHelp (2017 release)-Free Trial

Don't get confused, because it says "Trial". Just download and install it and activate it with your account.

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New Here ,
Sep 04, 2017 Sep 04, 2017

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Hi @Stefan,

Because our vendor is still using 2015 we need to obtain the 2015 version ourselves. It was told that we could purchase a 2017 licence and run 2015 with that licence.

Is this correct? or do we need to contact support first to downgrade the licence.

Much appreciate your help

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Adobe Employee ,
Sep 04, 2017 Sep 04, 2017

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Hi,

we'll get into contact with you off-list regarding this asap.

Thanks,

Stefan

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Resources
RoboHelp Documentation