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ACCESS DENIED with RoboHelp trial

New Here ,
Jun 26, 2017

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Hello! I get an ACCESS DENIED when trying to download a RoboHelp trial. going with direct links for the two files leads me to blank black screens with you logo. Any hint?

Thanks in advance, Michał

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ACCESS DENIED with RoboHelp trial

New Here ,
Jun 26, 2017

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Hello! I get an ACCESS DENIED when trying to download a RoboHelp trial. going with direct links for the two files leads me to blank black screens with you logo. Any hint?

Thanks in advance, Michał

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Jun 26, 2017 0
Adobe Community Professional ,
Jun 26, 2017

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Your best bet on this one would be to contact Adobe Support. Questions regarding installation are free.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Jun 26, 2017 0
Community Beginner ,
Jun 26, 2017

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The only logical conclusion is that you downloaded a trial version in the past and are now being blocked from downloading it again. Is that possible? If you did download in the past - for what version was this?

I would definitely suggest contacting tech support, but before you do - try rebooting your computer and downloading again. If the same thing happens and you haven't downloaded the trial - definitely be in touch with tech support. If you downloaded a trial version already, you'll need to use a different machine.

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Jun 26, 2017 0
Adobe Employee ,
Jun 26, 2017

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Hi michalr51036433,

Sorry to hear that you are facing the issue while downloading RH 2017 trial.

Can you try to download RH 2017 trial from the below link?

Adobe RoboHelp (2017 release)-Free Trial

You may try the different browser if you still get the same issue as you mentioned above.

Alternatively, you can also download RH 2017 using the below direct links.

In order to download Adobe RoboHelp 2017 Release, Please browse to the below URL :-

https://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

  

Step 2:- It will redirect to Creative Suite CS5 download page. Do not click on download. Kindly stay on that page and click the
below links one by one and save the files (Make sure you have the above link open in your browser before clicking the below two links)

http://trials3.adobe.com/AdobeProducts/RBHP/13/win32/RoboHelp_13_LREFDJ.exe

http://trials3.adobe.com/AdobeProducts/RBHP/13/win32/RoboHelp_13_LREFDJ.7z

When both the files finish downloading, then run the second file (.exe) and it will automatically extract the files from .7z file which will start installing Adobe RoboHelp 2017 Release on your computer.

If you are trying to download any previous version of RoboHelp then you can download it using the below link:

Download RoboHelp | 2015 release, 11, 10, 9, 8

Let me know if you face any issues.

Regards,

Mayank

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Jun 26, 2017 0
New Here ,
Jun 26, 2017

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hello there!

I have followed your suggestions and made it!

Thanks for your support

Michał

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Jun 26, 2017 0