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add new links to help file. they work on PC but not on MAC

New Here ,
Jan 27, 2016

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I'm updating a help file for WebHelp. I've added some new topic links. They work fine when viewed on a PC Browser, but they don't work on the Mac. The old links work fine on both OS. I'm using RoboHelp 11. The file may have been first created with an older version.

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add new links to help file. they work on PC but not on MAC

New Here ,
Jan 27, 2016

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I'm updating a help file for WebHelp. I've added some new topic links. They work fine when viewed on a PC Browser, but they don't work on the Mac. The old links work fine on both OS. I'm using RoboHelp 11. The file may have been first created with an older version.

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Adobe Community Professional ,
Jan 27, 2016

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Perhaps check that the capitalisation in the links exactly matches the capitalisation of the file name - possibly the Mac is case sensitive like Linux?

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LEGEND ,
Jan 27, 2016

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Or simply enable the option in the WebHelp SSL to convert names to lower case.

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I seriously wish this were an option enabled by default as it would prevent many headaches such as this one likely is.

Cheers... Rick

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Adobe Community Professional ,
Jan 27, 2016

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A question, does this setting change both the file name and all links pointing to the file? I have a vague memory that it only changes the file names, so any links that are, for example, CamelCase will encounter the same issue on case-sensitive operating systems. But this might have been from many moons ago and it not a problem...

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LEGEND ,
Jan 27, 2016

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As far as I am aware, it changes both the file names as well as the links. I just tested this on 2015 Release and that's how it behaved.

Cheers... Rick

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Amebr LATEST
Adobe Community Professional ,
Jan 27, 2016

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Thanks. It's probably something from like RH6.

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