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Add new topic, get duplicate topic message, but no topic is displayed in project

Participant ,
Mar 05, 2018

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Hello,

I'm using RoboHelp 2015.

When I try to add a topic to a sub-folder of my project, I get the message "The file you specified already exists. Would you like to overwrite it?" However, I do not see that topic in the list of folders in the Project Manage pane.

I have looked at the project in Google Chrome and do not see a topic with that name. I checked another topic with a similar name and did not see any problem with the Topic Title and the File Name.

I can create the topic in the main project folder with no problem.

Is there a solution for this?

Thanks,

Mdawn

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Add new topic, get duplicate topic message, but no topic is displayed in project

Participant ,
Mar 05, 2018

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Hello,

I'm using RoboHelp 2015.

When I try to add a topic to a sub-folder of my project, I get the message "The file you specified already exists. Would you like to overwrite it?" However, I do not see that topic in the list of folders in the Project Manage pane.

I have looked at the project in Google Chrome and do not see a topic with that name. I checked another topic with a similar name and did not see any problem with the Topic Title and the File Name.

I can create the topic in the main project folder with no problem.

Is there a solution for this?

Thanks,

Mdawn

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Mar 05, 2018 0
Adobe Community Professional ,
Mar 05, 2018

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Have you looked using File Explorer?

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Mar 05, 2018 0
LEGEND ,
Mar 05, 2018

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To expound on Peter's question, try right-clicking the folder in question and choosing the option to "Explore".

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Mar 05, 2018 1
Participant ,
Mar 05, 2018

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Thanks for the additional information. That helped. It took me a bit to realize you both meant within the RoboHelp file and not in Windows Explorer.

I can see the topic in Explorer. Inside the topic it has a different name. The file has the correct name. so, I'm not sure how to correct the problem. I can't get to the file to rename it within RoboHelp.

Thanks for your help.

Mdawn

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Mar 05, 2018 1
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LEGEND ,
Mar 05, 2018

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Hi there

You said: It took me a bit to realize you both meant within the RoboHelp file and not in Windows Explorer

Actually, I think you have it backwards. I believe we both actually meant to look NOT in the RoboHelp Project Manager, but in the Windows Explorer application. The reason is because if you look at RoboHelp's Project Manager pod, all that is shown to you are the files that RoboHelp is aware of. You could have a project that appears to have maybe 12 topics. But on your hard drive, you could have a multitude of files that you never see in the Project Manager (or in sub folders).

The first thing you need to do here is to check the HTML files that appear to have the same name as what you are trying to create and are causing the issue. Do they contain any valuable information? If so, you might consider renaming them or just moving them to a different folder. Either of those actions should allow you to then create the topic using the name you want to use.

Cheers... Rick

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Mar 05, 2018 0