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Add Screen Layout makes RoboHelp shut down.

New Here ,
Dec 23, 2015

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I have tried numerous times to add a screen layout. Every single time, RoboHelp completely shuts down. I have rebooted my computer twice - once with a regular restart - once by completing shutting it off and letting it sit for 5 minutes.

Suggestions?

Which RoboHelp version are you using? (The full version, not just the 11/2015 number.) There was an issue in RoboHelp 11 before with Screen Layouts but that was fixed in Patch 4.

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HTML5 layout

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Add Screen Layout makes RoboHelp shut down.

New Here ,
Dec 23, 2015

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I have tried numerous times to add a screen layout. Every single time, RoboHelp completely shuts down. I have rebooted my computer twice - once with a regular restart - once by completing shutting it off and letting it sit for 5 minutes.

Suggestions?

Which RoboHelp version are you using? (The full version, not just the 11/2015 number.) There was an issue in RoboHelp 11 before with Screen Layouts but that was fixed in Patch 4.

Topics

HTML5 layout

Views

409

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Dec 25, 2015

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Does it happen if you create a new project or try with one of the sample projects? Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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New Here ,
Dec 28, 2015

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I have opened a sample project -- EmployeeCare2 -- and it has shut down.

The steps I have taken on both situations are:

1. Project is open

2. Expanded Screen Layouts using the plus icon.

3. Expanded Theme1_Standard (template available from RoboHelp).

4. Right-click on Topic (Default).

5. Edit

6. The system stops working immediately --- this also happens if I just try

to open the Topic (Default) with a double-click.

I can create a new Layout page, however, when I try to do anything with the

new page, the program still shuts down. This happens within my project and

within a sample project.

Thanks for trying to help!

On Fri, Dec 25, 2015 at 6:39 AM, Peter Grainge <forums_noreply@adobe.com>

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LEGEND ,
Dec 29, 2015

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Which RoboHelp version are you using? (The full version, not just the 11/2015 number.) There was an issue in RoboHelp 11 before with Screen Layouts but that was fixed in Patch 4.

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New Here ,
Dec 30, 2015

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Thanks so much for responding!! It was the issue and it has been resolved.

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